Customer ReviewsforHoover's Hatchery Company

Disappointed in quality control and packing of birds. I got birds that were not what I requested as well as I got a bunch of dead birds because their discretion assumed our weather would be warm enough.

Have had nothing but issues from tractor supply and hover hatchery bird not what there suppose to be and bought 8 sexed hens and got 8 roosters and again bought 5 hens and got 2 roosters bought 3 silkies all dead before I got them home..I've had several deformed chics. Aswell ..quality is not there..very unhappy so and have sense started going somewhere else for my farm animals...bad business.

Bought 20 guinea keets and 8 goslings. 4 guineas were dead in the box on arrival, and the remaining 16 died within 24 hours. I received a full refund for the guineas. The goslings all died also. 1 died within 24 hours so I received a refund. The remaining 7 suddenly died a few days later, so no refund and a loss of $147. I have never had birds just up and die like this. I am seeing lots of complaints locally (on Facebook forums and Google Reviews) that people are losing all their birds when purchased from Hoover's. I think Hoover's Hatchery is no longer a reliable source for live poultry.

My family has gotten Hoover’s chicks for years at local farm stores and mail order. This year was our largest, over 425 birds in almost every category they offer. I love the variety and their prices are some of the best. Customer service helped get my order in after issues with the website, and birds started arriving in early April. The rest are later because of availability. But beyond pricing and variety, experience hasn’t been good, especially this year. For the trouble. First, the website was not up to date with actual availability, making ordering online nearly impossible (at the time of review, over a month after trying, it still isn’t up to date). After going back and forth with customer service, most times waiting days or even a week for a response, they finally got my order put in since only they could see the accurate ship dates. My first order was good, not great - some shipped a day later than expected, but got to NW MT in two days and most were healthy. Ten geese, all thriving, and 20 ducks. We had one duck die a few hours after arriving, and one with an injury. They were nice and credited for the injured duck (which I did not expect) but seemed to ignore the dead one. Next order came the next week. We got 20 turkeys and more ducks. The duck order was short entire breeds and had incorrect counts, many died, and an obviously deformed one was included. I sent an email immediately, but it took calling and emailing to get a response which took weeks (and so far no refund/replacement). The assorted turkeys were fine, and the heritage turkeys okay. We had a few that died quickly. It seems in the rush to fill orders they are careless with quality, and sometimes quantity. I don’t look forward to the rest of my orders with how these have gone, with the questionable quality and lack of responsive and available customer service.

Our local farm store sold Hoover's birds this spring. I was hesitant to buy, because another farm store in the area stated that all of their birds arrived dead with no heat packs from Hoover, but it was convenient. I've lost half of the guinea's that I bought (the farm store exchanged for live birds and said that the guinea's arrived "fragile"). I bought 5 salmon favorelle "pullets", and 3 are roosters.