ComplaintsforBill's Auto Parts

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to ****'s Auto like about 3 weeks ago to get a starter for over $120 something I took my original starter in there for the core charge to make it cheaper so **** grab the new starter opened it up to get out of the box put it in a plastic grocery bag put the used one that I gave him in the brand new box and kept the Box and sold me the new starter in the plastic grocery bag so I left with the part in the plastic grocery bag and he kept the Box to the brand new starter for the used starter that I gave him for the core charge as I left the store I got a call from my significant other saying he didn't need the starter I was already almost home so was not going to go back right then the other day I went in there to return the starter brand new never even used touched or nothing had the receipt and he tried to s**** me said that I did not have the box so he could not refund me the money I said you are the one that kept the Box not me so I want my full refund he said I can only refund you the core charge which was $48 not the one $120 something so he refunded that too our card the $48 I got home my significant other freaked out and said that he can't do that just keep the box and not give us the refund for the full amount when we didn't even use the part it was him that kept the Box not us and he's trying to say that it is us that kept the box when it's not so he is keeping over half of our money over a box that he kept and we asked for the original used starter back and he said he turned it in so he could not get it back so he will not give us the rest of our money back or even the part back that we turned in they used one so I am looking for the rest of my refund I don't like how he took advantage of a woman

  Business response

  01/18/2023

  Hi ************************* I am ********************* from Bills Auto Parts. This is in reguards to complaint # ******* This customer must have brought in there old starter at the time of purchase. The old starter is the core they would have took off the vehical. in order not to be charged a core deposit on remanufacture product i have to return it to the manufacture in the orginial box. When a core is returned either at purchase time or a later date the sale is final and then only is replaceable for a warrenty. i am not able to call a manufacture up and get a core back or a box to return it. Reading there complaint i see they new shortly after they purchased the starter they didn't need it. If at that time they would have call me or just returned the starter the same day things could have been different. They chose to wait 3 to 4 weeks before returning the starter and by doing so i know longer have there core or the box it was returured to the manufacture. The ***** dollars i gave was the amount i hope i recieve from my supplier who i returned the unboxed part to. When the customer called they also used profanity langue and where very threating to me. I have no use for a customer like that and do not have to take that treatment. I try to treat customers as fair as i can but i can not be expected to loose money as the only way to be fair. Thank You ********************* ************

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