ComplaintsforTelco Triad Community Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I called Telco Triad on 11/30/2021 and requested a payoff on my auto loan. I was give a payoff amount of 10,050.00.I sold my vehicle for ****** so I would have **** left for a down payment on a different vehicle.I went in today and was given a payoff of *********. This is 800 more than it should be.I was told there is nothing they can do and that I am out of luck.Business response
01/26/2022
Good Afternoon,
This complaint was resolved with the member and he was able to obtain a new loan with Telco Triad Community Credit Union. It was explained to him that he did not hear the payoff correctly. Due to his lack of insurance coverage on the vehicle that he had a loan on ( member must carry full coverage insurance and list the credit union as the lienholder), he was afforded on the loan a collateral insurance protection policy on the loan, which made the payoff higher until a prorated refund was received after he paid his 1st car loan off. The member thought he owed less, but did not take into account of him not carrying full coverage (any insurance) on the vehicle and it caused a higher payoff amount. If you have any questions, please feel free to contact me at ************.
Sincerely,
********************************
CEO
Customer response
01/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.