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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been working with Gundersons since May of 23, picking out an engagement ring. They had shown my girlfriend and I 3 diamonds that they had, all being 3-3.ct lab grown ******* diamonds, all between $2-3k. We loved one of them were told it would be held, to come back in and place a deposit on it. That very day I reached out setting up an appointment to come back. I was able to stop back within the week on may 16, and was shockingly told that the diamond we had picked out had been sent back, but not to worry they had new diamonds to show. The new diamonds that I was shown were all similar in size/quality but were all priced well over $5-6k Disappointed, I asked if I could get the original Diamond we had settled on, was told they would check. Left the store feeling let down. May 23rd I was told the Diamond was sold. I asked to be told about new diamonds in the original size/price. We began shopping around, when June 8th I was texted Good afternoon, *****, I have great news! I have found a diamond that is ****, F in color and VS1 for $2,100! I will have a new image for you soonFrantically I asked to ******* ASAP, which happened, and I put a $500 deposit down the moment of seeing it. We had the Diamond and band all worked out.Hello *****! The ring with the wider band will be approximately $1550. With the diamond and tax the complete total is: $3914. Please let me know when you are ready to continue with ordering!And Also, to note, I did not include the $500 that you already put down. So the total balance left over is $3414.I went in to pay the rest, while paying they told me I had **** remaining, I said it was only ****, and left the store with receipt, paying the remaining ****. Days later I received a phone call saying that the price Eid incorrect and the new total ~**** w/out tax. Dismayed I offered a compromise but was told it was the best they could do. I have told them I will be thinking it over, and have been told that the Diamond is being heldBusiness response
08/16/2023
We have resolved this issue with the customer, and he is purchasing the ring at first quoted price.Customer response
08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Contact Information
4830 Sergeant Rd
Lakeport Commons
Sioux City, IA 51106-4776
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.