At-a-glance
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Business Details
- Location of This Business
- 325 West 23rd Street, Sioux City, IA 51104-4100
- BBB File Opened:
- 3/21/2000
- Years in Business:
- 24
- Business Started:
- 3/2/2000
- Business Incorporated:
- 3/20/2000
- Accredited Since:
- 3/16/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- D & N Kent Pools LLC
- Business Management
- Nancy Kent, Owner
- Dean Kent, Owner
- Contact Information
Principal
- Nancy Kent, Owner
Customer Contact
- Nancy Kent, Owner
- Additional Contact Information
Fax Numbers
- (712) 258-1963Primary Fax
Website Addresses
- (712) 258-1963
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Tessa S
1 star05/19/2022
Professional Pool & Spa Response
05/20/2022
Upon arrival at the residence the liner was found to be bleached out and brittle. In our professional opinion, the liner is past due for replacement. The customer failed to mention in their review that their pool lost water over the winter and as such there was no water in the shallow end of their pool. Even if they hadn't drained the pool completely it still wouldn't be a usable pool for this season.
We would have never quoted a liner as being a week out. Even under normal circumstances, liners take a minimum of 4-6 weeks as each order is custom.
The customer is also 88 miles away from us and while we are short of help the weather this spring has not been favorable for most outdoor work; with cooler temps and rainy weather we are running behind. We just cannot easily accommodate customers that far away right now.
They were originally told that before any measuring or ordering we would need 50% down. While they were given and accepted the quote they did not sign the quote, nor did we receive any payment from them. This has always been our policy for any custom order that we need to receive half down before placing the order.
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