Business ProfileforKarl's TV, Audio & Appliance

9/23/2023: Previewed beds(Bed1.JPEG). 9/25/2023: **************** ******** Air base. $2,084.36. 10/02/2023: bed/base arrive at ****'s. 10/04/2023: pick-up bed/base 10/19/2023: called Karls about bed is too hot (we slept w/o topper first week/then tried topper but was still hot) They only suggested to remove topper. They said we had to wait 30 days to exchange. 10/22/2023: back to Karls to order new bed. We laid on a high-end bed (Bed2.JPEG) During this visit, owner admits that he recalls us saying several times at our first visit how we wanted a cool-rated bed. So why didnt he inform us the first bed we picked with a supportive pillow-top was not rated cool at all? Mattress did NOT have a single snowflake on it despite floor advertising flyer with one snowflake (false advertising). They sold us the wrong bed and failed to listen to our specific needs as a customer for the ****** trial period. 11/19/2023 - we took first bed back to Karls and picked up the 2nd bed. 12/01/2023: called Karls during lunch to inform of our disappointment with 2nd bed. The owner's wife was very negative on the phone saying "Are you kidding me? It cannot be returned, it was a one and done exchange. We threw away the first bed!" I told her we were never told we couldn't return the 2nd bed. 12/04/2023: owner called 3 days later to repeat same one and done message and it could not be returned for a refund. I told him we were never told that information otherwise we would not have spent more money on a bed we cannot return after trying it out. On their website, ***************************************************, special ordered items have a 25% non-refundable deposit and, to us, is equivalent to a recycling fee when returning an item. We have the box/plastic because we thought we were still doing trial period. If we had been told that we cannot return the 2nd bed on 10/22/23, we would NOT have taken the risk on paying an additional $1,444.50. NOTE: We will keep the base $799. Amount OWED to us =$2,047.40