ComplaintsforWillis Nissan

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I leased a car First week in Frebruary. As at the time I leased the car it had sensor malfunctions. They promised to fix the sensors in time and that I could drive my car of the lot and when the parts arrive they would give me a call to schedule a service. Eventually they schedule the service and it turns out the problem is so bad they cant fix it. .I ask them to give me a new car. Then they tell me that they cant just give me a new car, that I would have to trade in the previous car and pay the trade in difference to be put in a new car. This did not make sense to me. You sold me a malfunctioning car intentionally and now I am stuck with a trade in value to get a new car. They said thats the best they can do. They eventually give me a new car(a pathfinder) the following day after getting this new car that I still had to pay the trade in value for, the dash board lights up. All the electrical malfunctions from the previous car is repeating itself in this new car. At this point I just want my down payment back so I can go to another dealership and get another car. Please note the business is Now called Willis Nissan. Its no longer Hummels Nissan. Contact and address remain the same First car was a Nissan Titan. Second car Nissan Pathfinder

  Business response

  03/06/2023

  We are actively working with this guest to resolve this unfortunate situation.

• Initial Complaint

  10/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My car over heated on a Saturday afternoon. I called Nissan after service hours and told to bring it ************* would look at it. I show up Monday morning & was told they didn't have shuttle service I had to find my own way to work. *** the service Guy finally calls at 5:55pm inform me that my 2019 Nissan Rogue cooling fan is out it is on back order for an uundisclosed *** of time. I advised him I have vacations out of state coming up & he inform me I can't use a Nissan rental. Call Enterprise & get a vehicle. I told him I did not have the money to pay for a rental for an undisclosed *** of time. & it 5 until 5 how an I to get a vehicle at this late time. He secured car got rate down to$35/day & assured me with the pkg I would be 100%reimbursed. *********************** also assured me. 5weeks to get the part. I spent $1545.35. I submitted everything & told i don't have coverage I would only get $35/5 days that it. I call complained gotback ******. I want the ****** remaining due

  Customer response

  11/05/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did exactly what I was told to do. I was reassured by *** and ***** I would be reimbursed by Nissan. I have a voicemail from *** stating Nissan would reimburse me when my car was done at 100% which clearly was not correct. The service department and the manager ***** shouldn't say something is covered if they do not know it. I do not just have $1500 just laying around and I expressed my concerns to them. I feel they are blaming me that I was confused but it is ***** and *** that need educated. I still feel I should be reimbursed the last $630 that is outstanding. I had to use my high interest rate credit card to pay this. They have no remorse
  
  
  I filed my claim as directed. I did what ***** and *** directed me to do. They both reassured me several times I would be reimbursed by Nissan. I have a voice message from *** telling me they were trying to expedite my car so we could get me reimbursed fully for the rental. If ***** and *** did not know the coverage they should not have told me the rental was covered. Back pedalling and blaming me for their mistakes is very low. I am not confused. I can produce the voicemail if needed. I am trying not to involve lawyers. I feel I should be reimbursed fully for the rental. I had to use a high interest rate credit card to rent the vehicle. I do not feel I am asking more than what was promised.

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