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Find a Location

Thera-Spa & Shower LLC has 1 locations, listed below.

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    Business ProfileforThera-Spa & Shower LLC

    Walk-In Tubs

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate that Thera Spa nd Shower has a pattern of complaints concerning service, non delivery of paid for product, refunds and billing matters. BBB contacted the company on May 5, 2023   to seek their voluntary cooperation in addressing and eliminating the underlying cause of the pattern of complains. To date  the company has not responded to the BBB regarding the pattern of complaints.

     

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Urbandale, IA 50322
    BBB File Opened:
    6/6/2018
    Years in Business:
    6
    Business Started:
    2/1/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Jeffery Rude, Owner
    Contact Information

    Principal

    • Jeffery Rude, Owner

    Customer Contact

    • Jeffery Rude, Owner
    Additional Contact Information

    Fax Numbers

    • (515) 214-2028
      Primary Fax

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 9/02/22 I gave the sale Marketing Specialist a Check for the amount of ******** towards a new Hydro Therapy Bath and the contract stated the work will start in 4 - 6 weeks, never happened. I checked my bank and the check was placed in ************************************ account. I called ************ a number of times, and finally got a hold of a women who said the unit was there and they said the handle had a hair line crack and they had to wait on a new handle about three weeks later I started calling again with no results, so I decided to call the installer and he said they were on the way here and the transmission on his truck went out and he turned his truck in for repairs, so this time I called the owner a number of times ************ and finally got a hold of him and he stated he would have the installer here Wednesday or Thursday and that never happen ,then a number of week of calling ******* ( **** ) ****** the owner to find out what is going on and he said he is going out of business and that is just tuff luck that I'm losing my money. So I need help getting my money back. I was needing to buy this tub because my wife and I are both disable , my wife was in a vehicle accident some years ago and its just getting really hard for me to get her in and out of the tub we have now, I can't afford to buy from somewhere else without getting my money back ***** dollars. Thank You for any HELP

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jack A

    1 star

    08/29/2021

    I had a contract for a walk in shower and spa tub. I placed an order with the salesman for a model 3052 and after it was installed I found out it was a model 2851. The sales company says that they NEVER sell the 3052 and only the 2851 but that is no what my contract says and after checking with Hydro Dimensions they say that they are totally different products and the 2851 is the cheaper model. I never got any compensation for the downgrade or anything from anyone. The company will not return my calls and I have since had the tub taken out because of faulty wiring and leaks. Do not trust this company , they will not stand behind their work!!!

    Thera-Spa & Shower LLC Response

    08/30/2021

    In response to the review submitted by Mr. ***** on 8/29 .Although we appreciate each and every customer across the 25 states we do business in, i take issue with some of the things Mr. ***** claims. Fist off, i don't recall any calls regarding wiring issues or leaks nor are there any noted in your file. I do have a note nearly 2 years ago asking about the tub size discrepancy. As i stated then, the 28.5"X51 Spa Tubs are made for easier maneuverability through doorways and are IDENTICAL in interior dimensions as the 30X52 except for the one he had installed has a deeper soaking depth than the 30X52. At that time there were no 30x52 fiberglass shells available to our or most all mfg. They used the 28.5x51 instead since they have the same dimensions inside the tub. I even had him talk to our manufacturer rep, Jack to verify. I will also say that regardless of the model number difference, we pay EXACTLY the same price and nobody at Hydro Dimensions would say otherwise. It wasn't a Downgrade as he says nor was it cheaper in any way.
    Lastly, I don't understand with all the money you paid for the remodel, why you would pull it out for a supposed wiring problem when if indeed there was one its a 30min fix and free to you?
    We do stand behind our work and have more than 2000 happy customers.

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