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Complaint Details
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Initial Complaint
02/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I started communicating with ************************* on 9-6-2022 about a quote on my yard fertilizing. At that time, he said if I prepaid for my services; his company would give a discount. (I can't get an invoice of my completed services, so guessing that was never honored.) And a discount for the first service. On 9-12-2022 I signed the contract and emailed ***** back. On 9-16-2022 the first application was applied and that application was overcharged. (Was supposed to be $32.09 but was charged $72.51). I contacted ***** and he said he'd make the adjustment. (My credit card was charged $306.16 on 9-22-2022). On 10-3-2022 my yard was aerated and over seeded and I was left 2 invoices in my door saying that I owed $159.83 and $41.73. I contacted ***** on 10-3-2022; the entire yard was not over seeded; especially the area he was mostly concerned with; he never responded. On 10-13-2022 I sent ***** a note asking for an itemized statement of services I had received (how could I possibly owe more money?) and to follow up on recent service that tore up a cable in my back yard and what was completed and one of his company trucks driving recklessly... No response. On 11-1-2022 **** the tech sent a text saying he'd be out on 11-2-2022 for another application; I asked him that I wanted to talk to ***** first. On 11-2-2022 **** said he was going to the office and have ******************* me; no communication by *****. On 11-7-2022 I asked **** if he went to my house for another service and he said no. On 11-25-2022 I sent ***** another note asking for an itemized receipt of services; no response and no statement sent. On 1-12-2023 sent email to ***** cancelling all services. On 1-30-2023 sent another note to ***** asking for why I wasn't getting any money back. Still have not received a response or statement. And my credit card has not had any activity from all American turf since the original charge on 9-22-2022. I should be getting $88+ back plus the inconveniences and overcharging.Business response
02/22/2023
See attached docs
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Contact Information
311 Desoto Road
Van Meter, IA 50261-9743
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.