![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDays inn
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Stayed here April *****th. Booked through Hotwire, so the room was already paid for. On April 18th my card was charged a second time by the hotel itself. I called and asked what it was, and was told it would fall off in a couple of days. It never did.About three weeks after the stay, I contacted the hotel again and was told I needed to contact ******* in order to get a refund. I did, and the Hotwire representative contacted the hotel on my behalf. I was told that the manager wasn't in that day, and they were the only one that could approve a refund, but they'd follow up with the hotel and get the refund. A day later, I get an email from Hotwire saying that the manager refused to refund the amount, and there was nothing more they could do.I've received no explanation for what this charge was for, if I was double-charged for an extra night or if there was some incidental thing. Hotwire called it a 'cancellation fee,' which doesn't make sense, because nothing was cancelled. I stayed for one night, I didn't trash the room, and I left when I was supposed to. I just want this charge taken off, but they're refusing, and I've been forced to contact my bank about it.Attached the emails from Hotwire, the corresponding charges on my card, and proof I was already heading home that same day, so I wasn't staying an extra night. (Gas station receipt an hour from the hotel.)Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed the Monday after Christmas. I'm fighting to get a refund. First dogs barking all night. Got move to a second room and with in 30 mins me and my husband got bit by who knows what. Manager said someone would check the room in the morning and I would get a refund. Still waiting. We had left at 3 in the morning and got no sleep. Guy at the front desk today was sexist. I called.... he told me he has no idea about a refund and that they don't give one. Seem like he didn't give a s*** when I told him I got bit by bugs. My husband called after I told him the guy was rude. When my husband told him that he was bit the guy said sorry. Also watch out days in also runs the comfort inn too. Update we kept calling and the women that work at the front desk is so sweet and so helpful unlike the rude sexist guy we kept getting in the day time.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.