ComplaintsforAdapt Health
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Complaint Details
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Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello, I have had several issues with Adapt Health over the past 6 months which is resulting in them trying to send a bill for $385 to collections for something that I not only didn't order, but was returned to their warehouse with confirmation from **** It started with a cold sales call from someone trying to get me to buy more CPAP supplies. I said ******** up and they hit order anyways without my consent. 1 week later, a package with over $200 of CPAP supplies shows up at my house with a bill in it. I call their customer support immediately and I told them what happened. They apologized and gave me a *** label to ship it back. I did with the tracking number Z5V1W09098725678. This clearly shows it was delivered to their loading dock and that it was returned. Fast forward 6 months, I am still dealing with them denying the package is there and them trying to send a bill for something that I didn't order or even open the package for, to collections. This is highly unethical and borderline illegal. I feel as if they are trying to extort money out of me by constantly threatening me about sending this to collections. Please help me with this.Business response
04/02/2024
The complaint has been resolved.Initial Complaint
11/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/26/2023 an order was placed on my behalf for Dexcom *** sensors I do not obtain from this company, and charged to the credit card they have on file for me. While I have been using this company to obtain other insulin pump supplies, the *** sensors I get through my local pharmacy. Furthermore, my insurance deductible and out of pocket have been met for many months now and if this had been submitted through my insurance it would have been at no cost to me.Repeatedly I have attempted to speak with a live person to discuss setting up a return for the items and make certain this does not happen again. These attempts have included being placed on hold off and on for more than an hour before being told to call back.Upon calling back, someone answered the phone but did not speak. They only breathed into the phone so I could hear them and would not respond. I let this call stay connected for almost 45 minutes before I hung up.I went to the company website and submitted a return authorization request. After a long wait, I was finally contacted over the phone. This person was asking nonsensical questions about other doctors within the same practice of my endocrinologist, then hung up on me when I explained once more I wanted to return these items.This week I engaged in a text message chat, provided all my information to someone offering to assist. While I was typing all the requested information, they disengaged the chat stating my response had taken too long. I have NEVER been treated like this. All I want is to return the items I did not order and get a refund.Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a CPAP machine and on 2 occasions I called to request Full Face Mask Cushions for the machine's face mask and on both occasions they shipped 3 large face masks not face mask cushions. I explained the issue in great detail and Adapt can't get it right.Business response
10/02/2023
Good Afternoon ****,
My name is ****, and I am reaching out to you from the *************************** of Adapthealth.
I would like to acknowledge that we have received/logged the grievance pertaining to *****************************, on October 02, 2023.
Our team has been notified of the allegations and we are diligently working towards a resolution.
You will be updated promptly once a resolution has been reached.Customer response
10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Returned order from Feb 10 received at shippers warehouse Feb 14 and they deducted 9.43$ from my bank account even though order was received at their warehouse. Called 5 times and keep getting same old story it takes 6-8 weeks to credit my account from date package was received at warehouse. Its been 10 weeks and still no adjustments made to my account.Initial Complaint
07/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We picked up a Bili-Blanket for our newborn here on a Friday afternoon, which was returned the following week early in the week. During the pickup, they asked for a credit card to be put on file for liability purposes. When we received the bill in early June, it had not been processed through insurance (which they never asked for to my recollection) and was set up to AutoPay using the credit card that I had provided for 'liability purposes' a few business days after I received the bill. We never authorized this. I opened the bill on a Friday afternoon and their offices were closed. I tried to turn off AutoPay online, but it was impossible to do online and could only be done over the phone. So, I planned to call Monday morning, but the payment processed at 4 am before I could call. Then, I called trying to get a refund until it was submitted through insurance, which is common practice for medical expenses, but they refused; only allowing me to switch it to my FSA instead of my credit card. One month later, I called my insurance asking if they had received anything and they did not have anything on record. I called a AdaptHealth again and the representative initially said that the insurance claim showed that it had not been submitted, then later said that she needed to check with the insurance department to check the status and that she could not authorize a refund until doing so. I know exactly how much my insurance will pay. They are essentially just holding on to nearly $500 that is mine because my insurance will pay it, but they refuse to provide any refund. They have had this money for over a month. These are ridiculous, predatory billing practices.
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.