ComplaintsforShottenkirk Chevrolet

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  About a month ago I brought my car in to shop in **** Chevrolet because I was having an issue with it. We find out that it is a oil pump flow control sell annoyed and a internal PVC valve that is bad, we have to wait a little bit for the insurance to to make the decision to fix that. And then they did show the cars when I finally received the car back after 2 weeks. As I was driving home, I already felt that was something not right so I had called shot and **** immediately. And left a message. Nobody got back to me for 2 days after that. Once they did get back to me. They informed me that they set an appointment up with me. I said okay, we were. We was a couple of the days and I ended up finding out. I was COVID positive. So I called left another message with no response. The week later when I'm starting to feel better negative again. I called again left the message here. Need to get my car in. It's running rough, it's not running right again. The same thing a week later, so 3 messages I've left.Car is running rough. It backed fired. It has no power. It is very hedged in on the take off. F you're from a light hit bogs down, it is not performing like it is for a high performance Equinox it is the amid edition Equinox with the 1.5 Turbo.Shall I have to set up an appointment with ***************** Chevrolet? And that will be Thursday at 8 AM to get this issue resolved. Or at least get it find out what's going on. I am very frustrated. I believe you'll really have one car. And I believe that you know we're trying not to drive it as much and rented A. Vehicle also but I believe that there's more internal damage for them. Not getting back in touch with me for basically, we're looking at a month since it's been worked on. I am to the point where I've already gave him a view now. In contact me Better Business Bureau. And then I'm gonna contact whoever's next. I believe if they have not done their job. And that vehicle is damaged in any way shape or form. I want the vehicle replaced. I want it replaced for a newer model. Do not wanna repair it. I do not wanna do engine put in there. I want it replaced.

  

  Business response

  04/19/2024

  good afternoon, 

  customer brought in vehicle to us with issues, we did have a waiting period due to the customers extended warranty company taking longer to approve the work that was deemed necessary. after taking delivery of the vehicle the customer reached back out to say they thought something was still wrong with the vehicle, we scheduled them an appointment, they did not show up for it. a couple days later we were informed he had covid as to why the appointment was missed. According to our phone records there has been some phone tag involved since then by both parties. Our last contact attempt was 4/18, we also left a message today 4/19. We are happy to get the vehicle in and even happy to come pick it up from you to have it relooked at in the shop. We appreciate the opportunity to service the vehicle, we will be happy to diagnose the issue with the car. ************

  thanks 

• Initial Complaint

  07/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Purchased a vehicle on 6-12-23 and 42 days later I still do not have the title for the vehicle. First I was lied to and told they forgot to send the title, then was told that the paperwork was signed wrong and they currently dont have everything for the title to be good to be sent for vehicle to be registered. Havent been able to have consistent communication or answers from the dealership, have been hung up on by *** who was our original salesman. The ** is impossible to get into contact with, doesnt respond to voicemails and is never available. Would just like to receive our title and hope no one has to deal with the unprofessional staff, lying, and selling of vehicles without titles from this dealership again.

  

  Business response

  07/25/2023

  malachi, 

  I do apologize for the delay, I do not recall having any voicemails from you to return as I always have and will and was not aware of any issues. Regardless I'm sorry you didn't get the communication we want to have with our customers. We did have a husband and wife that traded the vehicle in sign in the reverse spots for the title. We did have a delay in getting them to resign the paperwork to correct the issue. I do apologize for the delay, as of today we do have the corrected paperwork in order to get the registration to you asap. If there are any late fees or penalties we of course would take care of those for you. We hope to have this handled for you ASAP. thank you for your understanding, it sounds like my title clerk has been in contact with your wife today. thanks 

  Customer response

  07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a new vehicle at Shottenkirk Waukee in ******, **. The salesman (CJ) told us about their vehicle protection plan (***) which we declined due to price. He came back & offered it at a lower price ($1295). We went into the finance directors office to sign loan papers. He offered us the extended warranty, went over the details which included several repair items for the vehicle, interior/exterior cleaning service and oil changes/tire rotations. The cost quoted to us was $4917. With the cost of that being so high and increasing our payments quite a bit more than we felt comfortable with, we said we for sure did not want to purchase the $1295 ***. The finance director typed a few things on his computer, said he was able to change a few things and we basically can get the *** for free. All loan documents were signed on an iPad. The finance director showed us each place to sign and initial. We got home later in the evening and we pulled out all of the paperwork he had put in a sealed envelope so we could file it away in our file cabinet. We were shocked when we saw there were more charges on there that we never agreed to! Over $900 for something, the $1295 for the *** that was supposed to have been free, then another $1900+ for something else! Then of course the $4917 for the warranty was on there and that was the one and only thing we had agreed to! We called the next day and asked for ********************* the finance director. Its been difficult to get to communicate with him. When we stopped at the dealership today to check in on the status, we were told by a manager that we cannot get a refund/cancellation for the *** & he said they never would have sold us the vehicle without us buying it.

  

  Business response

  03/30/2023

  After review of all information, the **** discount that the finance manager spoke of came from the additional product purchase price, not the original **** VPP price that was agreed upon by both parties at the time of sale. We treat VPP no different than the sales price. it may or may not be negotiable depending on the vehicle and price. It is separate from any additional products and protection purchased in the finance office. For the trouble and confusion based on the wording we never want to not be clear on our numbers. I will issue the refund of **** to the customer to satisfy their concern of us not being on the same page of clarity. Would the customer like a mailed check or come pick it up at the dealership? thanks 

  Customer response

  03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company can mail us a check for the $1295 to our home address that they have on file. We greatly appreciate their willingness to resolve this problem. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am unable to legally drive my car purchased from this dealer due to my temporary tags being expired. ****** *********, Title Clerk with Shottenkirk has not responded to requests to issue a new temporary tag, even though they made a mistake that has caused a delay in my plates being mailed to me. It is unacceptable to expect a customer to drive their newly purchased vehicle on expired tags. If I were pulled over I could still be given a ticket for expired tags, it does not matter what amount of paperwork from the dealer I have in my glovebox. Shottenkirk will need to take care of this issue. ****** ********* Title Clerk Hello,Are you able to issue a new temp tag? Ive had this happen before and the dealer got me new tags. Id hate to be late to work due to being pulled over and possibly deal with the hassle of a ticket.

  

  Business response

  11/14/2022

  ****, 

  I apologize for any delay experienced in you receiving your plate from the **********. Our records indicate that we sent your title information to the Polk County tag office 09-29-2022, you purchased your vehicle on 09-26-2022, your registration shows an assignment date of 10-04-22, and your plate was issued 11-10-22. I'm not sure what the hold up was at Polk County but it seems it is all handled and you should be receiving your plate in the mail from Polk County any day as it was issued 4 days ago but included a weekend. I've attached a copy of your registration showing that it is completed and confirming the dates of everything referenced above. Thanks for your patience and hope you have a great day. 

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a car from the dealership on November 22, 2022 and when I got home from the dealership I noticed that the Priced I payed for the car was S10,000 more than I thought I was paying for it. The dealership added several ************* Services and Service Contract that I did not asked for. I asked the dealership to cancel the service and after 2 weeks they canceled some of the added service but not all of it. I would like the dealership to refund me the 100% on the money used in the purchased of those services that I don't need and I did not know they were added to the purchase.

  

  Business response

  11/14/2022

  *******,

  thank you for coming in to speak with me tonight to try and get this issue resolved for you and your husband. We spoke about the cancellations that you did handle already for the products purchased. the gap insurance check will be issued tomorrow 11/15/22 and sent in to the bank ************* as will the rest of the customer care 5 year program that was *******, that check will also be issued tomorrow 11/15/22 and sent in to the bank *************. as you told me after we spoke I hope this makes you a happy customer and gets any issues you had resolved.  I did attach all documents signed that had to do with products purchased and also included the cancellations and the original worksheet and buyers order that contained any of the products that you had listed in your initial complaint. thanks so much for your time.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased 2022 ***** Suburban from Shottenkirk ***** on on 1/19/22. Called on 3/28/22 once I received my first payment notice to cancel the extended warranty. Spoke with **** in finance and he was to email a cancellation form. Never revived the email. Drove to the dealership the next week and sign papers with *****. We were told that they would mail the refund check to ***************** Bank directly. Have been calling weekly since to find out status. Spoke to ****************** and *****, or left messages (which none were returned).As of May 17th 2020 funds have not been distributed to the account.

  

  Business response

  05/18/2022

  Apologies for the lack on communication on your cancellation request. I show we did the cancellation quote on 3/18/22 for you but it was accompanied by the actual cancellation request form with no customer signature on it. The service contract company *********** directly sends the monies to the lender once the signature is obtained. I'm going to upload the documentation, it shows a printed date of 5/17/22 which is what was saved in the system that I printed out last night. We will also send a docusign email to have you sign the cancellation. I show your email to be ************************* if that is not correct please reach out to me ************. Ask for ***********************. As soon I have that I will send it to the company and call them to expedite the payment to ***************** Bank. Again my apologies for dropping the ball on this for you. 

• Initial Complaint

  02/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Test drove 2018 Jeep Grand Cherokee on 1/31/2022 and was doing test drive on an appointment. When I picked up vehicle it was on E. I would not have made it home. Not knowing how much gas the vehicle would consume I put $20 in. Fully intending on buying vehicle and being reimbursed for my $. I mentioned it several times during negotiations and I mentioned it in a message to them directly on their site contact us. I have never heard back on how they plan to resolve this.I can provide proof of purchase on bank statement if necessary.

  

  Business response

  04/04/2022

  Was not aware of this issue, if a $20 reimbursement that the customer did on their own accord is what makes them happy then we of course will have a $20 check at the receptionist desk for him to pick up. customer agreed to all numbers on the vehicle and deal. when their credit didn't get them the rate and payment they wanted, they wanted to renegotiate everything and as a result we passed on their new numbers they wanted to be at. they were told a good deal is when both parties are happy with the deal and we passed and shook hands. since then the customer has sent bad reviews to every possible site because we wouldn't sell the vehicle at his new number to get the payment he wanted. now our 2nd bbb complaint in 3 years is over $20. we do right by our employees and customers and business, and i apologize it reached this level before someone didn't just give you the $20 you wanted after a deal was not reached. i'll have your check and a gift card to grab a bite to eat on us. apologies for all the frustration not making a deal that worked for both parties has caused. thanks 

  Customer response

  04/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, while I disagree with several of the statements made in their response as they do not directly pertain to the complaint.  I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩