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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My 2014 *** went to the Browns shop on November 17, 2023. The initial repairs were a tensioner, pulley, and serpentine belt. Everything but the serpentine belt was covered under warranty. In the mean time they mentioned it had a recall for my intake and said it would be about a week to get it done. Being said I told them to replace 1 glow plug that was bad. They went ahead and decided to do all 6 which ended up breaking the other 5 off inside the heads. Instead of doing the work in house they sent the truck to ******** and Diesel in ******** to get the glow plugs drilled out. After getting the run around they never did it and decided the heads need to come out. This never got done. After 16 weeks Browns went to get it. In the mean time I am now on my second loaner car after hitting a deer with one. So far they have charged me $5,700 or more for my truck and $2000 for the loaner car. I paid them $5000 up front to fix my truck and going on 17 weeks and its not even started. I have now paid almost $3000 for my truck payment and insurance on a truck that I havent drove since November. I have also went out and had to purchase a different car to drive since I cant afford to fix another car that I dont own. I would like some money back for paying on a truck that I have not had in possession since November.
Business response
04/30/2024
Hi ******,
I realize this has taken longer than should have. *************************** has given me an update on this and has said he talked with you about this situation. He realizes you are working in the fields, but said you are planning on meeting this Thursday afternoon at the dealership in West Branch. (5/2/2024) We feel we can get this resolved at that time. Thanks for your patience and cooperation.
Forest Brown
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.