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Find a Location

Jerns Heating & Air Conditioning has 1 locations, listed below.

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    Business ProfileforJerns Heating & Air Conditioning

    Residential Air Conditioning Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    643 East Mount Pleasant Street, West Burlington, IA 52655
    BBB File Opened:
    2/6/2015
    Business Management
    • Bob Jerns, Owner
    Contact Information

    Principal

    • Bob Jerns, Owner

    Customer Contact

    • Bob Jerns, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On May 10 2023 Jerns heating and air came to my house due to an issue I was having with my air conditioner. ***** the repairman checked my thermostat then went out back to the unit. I went out back to explain to him what the unit was doing when I shut it off. I told him that the unit was making a high squealing noise the night before so I shut it down. I also explained to him the it had done this the year before and another company had said that a bearing was going out. The unit came on and it was running normal and I explained that this also happened with the prior company and Id had to leave it running until it got hot enough and started making that noise and I had to call the other company when it started doing it again to come back. He said hed watch it for a few minutes to see what it does. I went back in my house and within a few minutes there was a knock on my front door and ***** standing there. When I opened the door he says to me he knows what the problem is and hes got to go to the shop to get a part and turns and walks away. I wait for him to get back to discuss with him what he found out. In the meantime I go out back to water my plants and discovered that he had taken my air conditioner apart cutting wires that were hanging out from it. I took pictures so I could discuss with him why hed go ahead and start repairs without discussing price of said repairs beforehand. I went back in my house and Id say about another 30 minutes passed and I hear my doorbell ring. I answer it and ***** hands me a piece of paper. I look at it and its a bill for ******. I asked him what this is and he says its the bill and hes done. I said to him that I didnt have that kind of money and couldnt pay it. I told him Im on Social Security and dont get paid until the 20th. He says to write a post dated check. I said do you take those and he says yes. I did that and he left. Four days later they presented the check to my bank causing NSF fees of *****
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Denise S

    1 star

    03/30/2023

    Disappointed in this company. Purchased their “best” recommended heat and air system for our home. Called at least three times the day before installation to ensure that the check would be there. We were told a programmable thermostat and high quality air filter that only needed to be replaced once a year would be included. Did not receive either. We have stopped by and called several times to follow up the past several months. Have been told they will get back to us. Have never received any type of communication. They also quoted a new system for a relatives home that is a quarter of the size of ours. They recommended the same system. Should never have trusted them. Would not recommend at all.

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