Customer ReviewsforBusinessolver.com

I have been trying to get reimbursements for IRMAA 2022 and keep getting emails from infobusinessolver.com requesting documentation. For one week now I have sent all the documentations for reimbursements for ******************** for both myself and my husband only to be told more documentations are needed. Called the company every day for a week now and they now want a SSA 1099 2024 document which is not available before they will reimburse me for IRMAA 2022. Too bad you do not have 0 stars because this company does not deserve any stars. I only wish that NJ ******************* would get rid of this company. Last year they also refused to pay and requested more documents when all documents were sent. Finally we got reimbursed in August, but I sent all documents in May 2023. I think this is done on purpose.

Thank you for your patience. Your submitted documents are being reviewed and escalated for resolution from our team. A dedicated representative will be in contact with you to provide you with updates for a resolution.

This appears to be a scam. if you search you can find a phone number, but it is not a real number. If you email them, it is returned as non-deliverable. I got 6 notifications, five in a row and one additional one a minute later. After wasting too much time, I simply deleted these emails. I owe them nothing and delete in the future without delay. Beware info@businessolver.

Joseph, we understand how this can be frustrating and apologize for your unfortunately negative experience. We communicate with our members through email to inform them of upcoming deadlines as well as program offerings. Let me know if you have any other questions.

My employer partnered with this company to manage our FSA accounts. If I could give negative stars I would. My funds are not accessible since my MyChoice debit card has been "turned off" due to missing required documentation (which I have uploaded at least 3 times). I call nearly weekly and each time get a different response. I have used the same providers for over a year, and have never had this trouble. I am required to submit receipts for the same Dr. I see weekly for a qualified expense. They hide behind "these are IRS rules". I call BS on that. Again, same provider we have been using for years for the same service, never had this much trouble .. the IRS rules have not changed. The representatives answering the phone are often rude. We asked to speak to a supervisor and were told, that was not possible. We did receive a call from a supervisor (after the designated time they gave us passed) who pretty much blew us off as well and indicated there was no need to talk to him. Bottom line, I will in no way shape or form participate in the FSA program next year, not if we stick with these folks. Not worth the hassle. I will be sure to share the BBB rating of F to my management and HR team. Oh, and the last CSR I spoke with declared that the money in the account was not mine anyway. This is despite the fact that I have these funds deducted from my paycheck pre-tax... guess what buddy.. when I don't use the FSA account next year, where do you think that money goes??? Yeah, into MY checking account. Yes, I will lose some to taxes, but they are MY earnings. This is the type of gibberish you get when you call asking what the heck is going on. Because I have no debit card and I now waste time submitting claims for items I could have easily used a card for. I will set the clock... how long until I receive MY money??? I apologize to the consumer readers of this review.. I'm sure it is disjointed, but I am hopping mad and tired of this

We absolutely want to help bring resolution here for you. Our member services team has tried to follow up with you to walk you through the required process to ensure we are receiving the right documentation due to the type of claim you have submitted. However, it looks like the follow up number we received is invalid or no longer in service. 

In order to expediate remedy to this, can you please send us a message at [email protected] to ensure we can help bring resolution to this for you? 

Horrible deposit tomes into HSA. Wish my company would have not changed for 2023.

Hi James, thank you for your feedback. We're sorry your experience hasn't been positive. Any feedback is always taken into consideration to ensure we provide each individual with a positive experience. We want to bring your issue to a resolution as quickly as possible. We have passed your concerns along to our Member Services team and they are looking into how best to resolve this issue.

Zero stars should be an option . IT WILL RIGHT THIS IN ALL CAPS BECAUSE I FEEL LIKE SCREAMING!! CALLING TO REPORT MY MOTHER'S PASSING AND WISH TO CANCEL THE HEALTH INSURANCE SHE HAD HAS BEEN BEYOND FRUSTRATING AND UPSETTING! VERY RUDE AND NOT AT ALL HELPFUL - I WAS PASSED FROM ONE PERSON TO THE NEXT HAVING TO TELL THE SAME STORY TO 5 DIFFERENT PEOPLE BEFORE I GOT THROUGH TO SOMEONE WHO ONLY KIND OF KNEW WHAT SHE WAS DOING . . . AND THEN SHE HUNG UP ON ME. NOT AT ALL HAPPY WITH THESE PEOPLE.

Rita, we’re sorry to hear about the loss of your mother. We're also upset to hear that you had anything less than a positive experience during your interactions. We are looking into this issue and have passed this information along to the Member Services team to ensure you are taken care of during this time. Someone will be reaching out to get this issue resolved.

I have had a really positive experience working with Jessica.

Sam, thank you for sharing the positive interaction you've received from our team member, Jessica! 

I have been dealing with this company since Jan. The lady that helped with my enrollment for 2023 changed my Flex benefits to HSA. When I told her that no changes needed to be made. The same agent assured me that my left over flex dollars would roll over and that was a lie. I lost our on 500.00 because of her wrong information. I have called back at least 5 times since Jan and I am still getting the run around. They admitted that for the month of January that no one had even looked at my appeal. Today's response from the agent when I asked for a supervisor I can't pass you to one but you can go on a call list and in 48 hours they will call you back. Is this going to be another lie? I asked them to please change my benefits back to flex so that I could get my flex dollars all at one time and to this day I am still getting the run around. I am a diabetic and need the situation taken care of. I have appointments and copays I need to take care of. I need resolution.

Antonia, thank you for taking the time to provide details here we apologize for your negative experience and any inconvenience this has caused. We have passed your message along to our team and they are working to resolve this issue.

It's taken me 2 1/2 months to get ANY REAL RESPONSE FROM businessolver.com about my DENTAL BENEFIT which I'd removed from my LUMEN Benefits account. Now, apparently, there's a second Review of my Account for the DENTAL Coverage I'd removed from my Retiree Benefits in early January 2022.

Hello ***,We apologize for your negative experience and any inconvenience this has caused. We have passed your message along to our team and they are working to resolve this issue. Thank you for your message.

BTW, Messaging with businessolver.com Service Reps is GREAT, once I've been able to contact one. That's, typically, leaving the CONTACT MESSAGE hanging while waiting for a Rep's ********** on the 'Pending Message Request'; most times, for me, that's within 10minutes but sometimes 30 or more minutes if I've got time to wait. I was a Service Contact Personnel Specialist in the 1960's in the Army when Manual Typewriters and Teletypes were Standard Equipment; but then that's ************* compared to ***************** Reps. **** my 7 1/2 years dispatching for our State Highway Patrol Troopers required constant multitasking AND Constant Manual Typing to keep up the *** Required Contact Log. My contact with **** System Customers, from *************** Call In, to managing ********************** Orders with Technicians to Charge Their Ordered Work costs to the Customer went smoothly due to **** System Standards and Practices, as did my own 15years working in 3-different Field Technician jobs where I was 'The Tech' for a Chemical Plant consisting of work in over 30 Plant Buildings. Of course, 'times have changed' due to New Contact Methods with Customers 'such as' Messaging and Scheduled Call-Back'. Again, once answered Online or 'oops I can't say Call Back because mine have been unsuccessful', the answered Call or Messaging have been with Caring, Excellent Reps who stick with me to get 'our' job done Right! business solver has picked up a VERY LARGE RESPONSIBILITY with the current Employee and ******* ******** Requests' of LUMEN. Hold on to your Hats; I've been through, now, Five Contracted Benefits Companies since I retired in ****. Two of those companies were not retained for very long due to incompetence, not of the Service Reps, but certainly of their Managers who did not understand ******************** Access rules for the Individual which were more informative than the Benefits Companies were allowed. Then, of course, my Late Wife's Cancer Billing WAS' BILLED TO ME AND DENIED' BECAUSE I'D NOT ADDED HER TO MY ACCOUNT! Of Course I didn't, because My Wife HAD HER OWN RETIRED EMPLOYEE HEALTH ACCOUNT since we both worked for the ************* That company REFUSED TO DISCUSS ANYTHING WITH ME until I followed my Brother's advice to find a Professional who had a personal relationship with the *************************** to Represent My Request for Help. She fixed the problem in 30minutes! Farming Out Employee/******* Benefits to a Contractor, even a *********************************************** is a BIG UNDERTAKING, Good Luck; You're gonna' need it! Sincerely, a ******* who's had to fight for my earned benefits for years now.