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Find a Location

Infinity Construction Group LLC has 1 locations, listed below.

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    Business ProfileforInfinity Construction Group LLC

    Construction Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    974 73rd St STE 10, West Des Moines, IA 50265-1026
    BBB File Opened:
    9/15/2021
    Business Management
    • Zachary Flaherty, Owner
    Contact Information

    Principal

    • Zachary Flaherty, Owner

    Customer Contact

    • Zachary Flaherty, Owner

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We hired Infinity Construction Group LLC (Zac) to remodel our kitchen on June 14th, 2023. We signed a contract and Paid what he was asking in full. We still do not have a copy of the contract after many attempts of asking for it and him telling us he would mail it. On July 17th, 2023 they came and demoed our current kitchen. By Wednesday of that week everything was gone but our stove and our refrigerator. The rest of that week the employees worked on rebuilding our kitchen. The same Wednesday July 19th Zac came with a layout of the Kitchen and what it was supposed to look like, along with cabinet pictures so we could decide what we wanted. He ordered the cabinets from Lowes and said they will be done in two weeks. Fast forward two weeks and we still have no cabinets, we confront and get the same oh two weeks with an explanation that they are waiting on one cabinet. This repeats until September 6th when his workers start questioning him. Turns out he never ordered the cabinets, he tells his guys we ordered them today they will be here in 2 weeks. This leads us to today Sept 28th, when we find out he ordered and then cancelled our cabinet order. Here we are sitting with no kitchen for a family of 4 for 10 weeks and 3 days. We are at the point now where the owner has been avoiding our phone calls and messages. He has left our family with no running kitchen sink or fully functioning kitchen for way too long. Then to find out he is being charged with multiple counts of fraud and embezzlement. At this point we just want a full refund.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jhorel S

    1 star

    08/30/2023

    After 50% down, our basement remodel started off great, the team listened and was eager to get work done. Framing was done in 2 weeks. Once initial rough ins were done. **** begged for the next 25% installment for drywall and labor even though our contract states its was only to be paid after inspection passed. He said inspection was scheduled for the following Monday and the project might get held up if he wasn't able to order drywall ASAP. After he received the 25% installment the project stalled. **** and his team kept putting the blame on the city of ****** for being slow and backed up. Framing/rough in went unchanged for nearly 2 months. We finally contacted the city and were informed **** and his team hadn't been in contact with the city in over a month and inspection still wasn't passed. It's difficult getting a straight answer out of **** and his team. We haven't heard from Infinity in weeks. We've asked for our money back and this point and still haven't heard anything. Save your money and find a reliable contractor for your project.Also worth noting that the owner, *************************, has been indicted on money laundering and wire fraud charges by the US government and is facing trial in February, ****. A ****** search will provide the details.

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