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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to address an issue regarding a recent preventive care mammogram that I scheduled on 10/2/2023, as advised by my doctor. To my surprise, I received a bill in the amount of $725.56 for this procedure. However, I would like to bring to your attention that my insurance policy covers all expenses related to preventive care mammograms, as confirmed during a call I made to the clinic prior to the procedure.I kindly request that the Iowa Clinic rectify this billing error and reverse the bill that was sent to me. I trust that this matter will be resolved promptly and I will not be held responsible for the incorrect charges.Account Number: ********Business response
12/26/2023
The Iowa Clinic will work directly with the individual related to this matter.Customer response
12/29/2023
Complaint: 21029863I am writing to express my strong disagreement with the reason provided by Iowa Clinic in their letter, stating that I was advised to check with my insurance. Prior to the procedure, I was explicitly informed that no payment would be required as it fell under preventative care.
I demand that Iowa Clinic immediately reverse the charges in question.
Sincerely,
*****************Business response
01/04/2024
For privacy reasons we cannot disclose any details related to this complaint but have addressed it to the best of our ability. No further actions will be taken, and we will consider this case closed.Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had hip replacement surgery on June 8, 2023. Before the surgery I paid the Iowa Clinic $2,000 toward my deductible. I still owed $1,651.00 money at that point and was paying it off monthly. I have made payments every month.July 3:$425.48 August 21: $300.00 September 18: $200.00 October 23: $100.00 Despite paying every month, the Iowa Clinic reported me to a debt collection agency. When speaking with their billing department, they agreed that I had been making payments every month, but I never setup a payment plan. I do not recall ever being presented with an option to create a payment plan. Due to the age of the debt (4 months), they sent me to collections. I have worked my whole adult life to protect my credit rating and because of an administrative issue my credit will have a blemish despite make substantial payments every month. How can a business treat a customer in good financial standing like this? I also never received any notice that I was being reported. I understand they are within their legal right to do this, but again I have all receipts and my HSA account to demonstrate that I have made payments every month. The embarrassment and punishment of jeopardizing my good credit because I was unaware I needed to setup a payment plan is just not right. It is poor business and it is a terrible way to treat a long time customer.Business response
11/07/2023
The Iowa Clinic will reach out to the consumer and will working directly with the consumer regarding this matter.Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Scenario: I've been a patient for 8 + years, which include quarterly nurse only visits. Today, 2/27/2023, I had an appointment at 3:15 PM. I approached the reception desk at 3:24-3:25 PM, where I was informed that I had already been deemed a no show. While I acknowledge I was late, I had never once (again long term patient) have never been made aware of the 10 minute policy ********* standard is typically 15 minutes). I also find it incredibly hard to believe that this decision was made in the indicated time frame as my conversation was right at or just before the 10 minute timeframe. I was then required to re-schedule an appointment, which has physical consequences to me, a continuation of symptoms and more time I will need to take off work. I've regularly and routinely communicated to the staff at IA Clinic, the high volume of symptoms I have in advance of these quarterly nurse only visits, in relation to the medication I receive. I'd like to have formal policies provided for myself and other patients, a confirmation of my medical record with time stamp of the no show, and more insight into the high wait times I've experience in my 8 years with such polices in place. I typically wait a minimum of ***** minutes for these nurse only appointments, and in select times have been greater, in some cases exceeding 1 hour. I'd be far more accepting of the no show policy and 10 minutes, had this ever benefited my visits in the many years I've been a patient. The receptionist at the Ankeny was short and ****, whereas the women I spoke to (******?!) on the phone was calm and very helpful. I've not yet heard back from the Director of the ** division with IA Clinic.Business response
03/01/2023
The Iowa Clinic is working directly with the consumer regarding this matter.Initial Complaint
06/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was quoted a price for a gastroenterology procedure. I was charged the quoted price before the procedure. Now, they say I owe more money and have turned me over to a collection agency even though I have contacted the billing **** several times and explained why I am not paying any extra.Business response
06/24/2022
The Iowa Clinic is working directly with the consumer regarding this matter.
Customer response
06/29/2022
Complaint: 17463018
I am rejecting this response because:I have not received any response from Iowa clinic as stated. I welcome direct communication, but have not received any as of 6/29/22
Sincerely,
*****************************Business response
07/05/2022
Contact was made on June 30th.
Thank you.
Customer response
07/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.