Reviews

Review Details

• Review fromSultan C

  Date: 04/15/2025

  1 star

  Sultan C

  Date: 04/15/2025

  They keep sending threating emails even after payment is made. Spoke to them multiple times about the issue.

  Innovation Refunds

  Date: 05/01/2025

  Thank you for your feedback. We sincerely apologize for any confusion caused by the invoice reminders you received after your payment was made. 
  
  All invoicing reminders related to your account have been discontinued, and the payment made is reflected as complete in our system. 
  
  We appreciate your patience and understanding throughout this process. Please do not hesitate to reach if you have any further questions or concerns.

• Review fromMark P

  Date: 02/27/2024

  1 star

  Mark P

  Date: 02/27/2024

  I chose to work with Innovation Refunds based on extensive conversations with their staff and lawyers who promised they had the best track record in their field for working closely with businesses and the *** to not only qualify but quickly get the *** my businesses were eligible for. Im no stranger to the difficulties of dealing with the *** during my 20 plus years in business. I was initially impressed with the service, with their perceived efficiency and diligence getting the necessary information processed and filled. I was assured repeatedly that due to the thoroughness of their professional staff and attorneys the processing of my *** requests for both of my businesses would process quickly. I was repeatedly assured Id likely begin receiving my refunds in 4 months because that was the current timeframe their clients were experiencing. I was told I would be given frequent updates by my Account Manager throughout this process. Its now getting close to a YEAR and I basically get no updates. I have been assigned multiple new Account Managers which I only find out about after making multiple contact attempts through undeliverable emails or phone numbers no longer in existence. After weeks of no longer being able to contact the most recent Account Manager through the information they provided, I end up having to start all over going through their general customer service contact information. This company does not do anything they promise and definitely does not earn the right to the 25% cut they feel ***********. **** sight is 20:20 unfortunately.

  Innovation Refunds

  Date: 06/03/2024

  Thank you for sharing this feedback. We appreciate your patience as the *** has slowed down their ERC processing. We hope your concerns were resolved during our last conversation and interaction with our team on March 2024. Please respond back to our latest email communication if you have any questions.

• Review fromMichael G

  Date: 01/01/2024

  1 star

  Michael G

  Date: 01/01/2024

  I contracted with Innovation Refunds to handle my business ERC refund with the *** based solely on what they told, sold, and promised me on their ability to track and communicate with the *** on my claim and that they would be with me every step of the way. This could not be further from the truth, it has been a lie and false advertisement. It has been well over a year (Nov, 2022) and they have not been ABLE to, nor do they have the ABILITY to provide any information on my claim status. I have been assigned 3 different Innovation reps over that time. They had me sign a tax guardian form months ago that is suppose to let them be able to talk to the *** about my claim. Nothing. Why wouldn't they have had that signed from the beginning? They did not even notify me that the *** placed a moratorium on processing claims back in September! I found this out in December when I called trying to get a claim status.I have 6 calendar quarters filed for refunds. After 8 months and many calls to the *** I was very fortunate to get an *** rep that took pity on me. She told me my claims had not been assigned to anyone. She actually adjusted 2 of the quarters while I was on hold and sent to processing. She then assigned the remaining 4 to another specialist. I did receive a refund on those 2 claims which I paid Innovation their 25% fee - $36,000.00 for which they did nothing. I did everything.All Innovation has done (and apparently can do) is have initial tax forms prepared and submitted. This not what I was promised or what I signed up for.I want the fee reduced to 10% for the 4 remaining quarters should I ever receive them. That is still a very large sum for simply preparing and filing the claim. They have not lived up to or performed on their commitment.

  Innovation Refunds

  Date: 01/05/2024

  We appreciate you sharing this information with us. As you know, someone from our ************* team has been in contact with you to resolve the issue you raised. Please call us at ************ or email ***************************** if you require further assistance.

• Review fromBruce C

  Date: 11/07/2023

  5 stars
  Working with Juwlor ***** of Innovation refunds was a smooth process for our refund. I would highly recommend working with them for your ERC refund needs.

• Review fromDavid H

  Date: 10/25/2023

  5 stars
  *******************, *************************** and **********************We are a very small hardware store in rural ********. By any standard, that's a small Company. Every step of the way, they were helpful, accurate and professional. Never over-promised.We are grateful for all *******************, *************************** and ********************* did to help us get through the process; and receive our Credit. Thank you.

• Review fromAngela C

  Date: 10/24/2023

  5 stars
  We worked with Innovation Refunds in order to get refunds for the Employee Retention Credits that were due to us by the **** The entire process was very professional and handled very timely. *********************************** was my point of contact throughout the process and she kept me informed of the progress from start to finish. Thank you ******* and team for your assistance. We are 100% completely satisfied.

• Review fromCarlos Q

  Date: 10/13/2023

  1 star

  Carlos Q

  Date: 10/13/2023

  Filed my application thru IR last December, 2022. All communication and follow *** ended in April, 2023. They no longer answer calls or emails. Really starting to suspect I was scammed and my refund checks are going elsewhere? So many companies now doing these filings; if I could do it over I would NOT use IR again.

  Innovation Refunds

  Date: 11/14/2023

  We are unable to identify you as a customer with this limited information, so please call us at ************ or email ***************************** so we can assist you.

• Review fromSTEVEN T

  Date: 10/04/2023

  5 stars
  Refunds were received as promised! ********************* worked with us and answered all of our questions in a courtesy and prompt fashion. We are very happy with the final results.

• Review fromAleksandr C

  Date: 09/25/2023

  5 stars
  Innovation Refunds did a great job getting CARES refunds for our business. Working with them was a very pleasant experience - they provided good instructions and timely updates on the refunds status. Big thank you to ***, ***, ***, and ***!

• Review fromJeffrey W

  Date: 09/25/2023

  1 star
  Took my information and never heard from them again. Initially was contacted by ******************* of innovation refunds. Very pleasant answered all my questions but that's where it stopped, never heard from them again. Promised an evaluation based on the information I sent and never received anything back. Their phone number is loop of false hope....you are next in line then back to the beginning please leave a message. Could not speak to anybody. Left messages, sent emails, made phone calls with not response. Then I tried setting up a new appointment as if I never initially started the process. Innovation refund robot scheduler chimed in immediately. I set up a meeting with ******************************* to discuss the process knowing he would call. Never called. I set up another appointment with ***** for an hour later. Never called. Funny thing is is they took all my company personal data, payroll, 941's **** and then I started getting calls for loans. Pretty clear to me now how they can afford all the advertising is by selling everybody's information.