ComplaintsforHarold's Auto Body
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
can't believe I am about to leave this review since my whole family went here over the years....but the customer service from *************************** (New guy) and the work done on my car has been a nightmare. After ******************************************************************************************he finally decided to work on my car...No apologies....6 months in he tells me "go somewhere else bro" when he promised he was going to get it in in 3 months...I waited cause I had no choice at that point..long story short the dent he was suppose to fix is visible at different angles....he also replaced my door....But he didn't cut the trim right....and did not give enough time for the glue to dry...thus leaving a huge gap between the rubber and the door frame...this will eventually cause water damage....Before I ever seen the repaired car.... ***** called me up and said that he wouldn't have the warranty paper work ready when I was coming to pick up the car....When I called him on his poor job...he refused to fix the car and threatened me personally....at this point all I want is reimbursement...and to go to another body shop who's knows how to repair a car correctly.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.