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ComplaintsforAutomotive Technical Services, LLC
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Ran me around for 5 days refusing to let me get my car. After impoundment illegallyInitial Complaint
07/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On Monday, July 25th I brought my **** **** F150 vehicle in for diagnostics due to some electrical issues. I understand there is a $130.00 diagnostics fee. The company had my vehicle most of the day and then called me later in the afternoon to say: "We need more time to diagnose the problem." I assumed they were just giving me a status update on the diagnostics. I said: "Fine." The next day they called me back to say they believe they know what the problem is, but they can't fix it because they can't get the parts and the charge is $390.00. When I asked why $390.00 they said because they went over the 1 hour initial diagnostic fee of $130.00 and when they called the day before to say they needed more time, that was their way of asking permission to charge over the $130.00 initial diagnostic fee even though they NEVER mentioned the additional fee. They NEVER, NEVER AT ANY TIME told me there would be additional charges after the initial $130.00 diagnostic fee. If I had known that, I would have said "no."
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.