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ComplaintsforSilvermoonlight Coven
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My transaction took place February 23, 2022. I paid $60.17.I ran across a post advertising $50 off of a $100 shopping transaction from them (@SilverMoonLightCoven on IG). I checked their stuff out and it looked great, so I ordered a total of $103 before taxes and the discount. I was sent my confirmation email and my tracking email, but that is it. I received a box from them, which was missing around half (maybe more) the stuff I ordered, and some of the stuff I did get was smaller in size or content than what I ordered, one item was a piece of a broken item. Even the shipping label had way less weight listed on it than half of what I ordered.I promptly contacted them on their website and sent them various emails detailing the missing products, to which I have never received any type of response.They have since deleted their website link from their IG profile and ignore my messages on that platform. I've also tried to reach out to them on ********* and someone claiming to be a moderator for their page informed me they have no way to contact the business and the business owner/manager lost access to that page.Needless to say, I am very disappointed and feel scammed.Order number: #****-782015 Tracking number: ************************** (I have photos of the shipping label, stuff I DID receive and the confirmation and tracking emails)Customer response
04/15/2022
Hello, the name of the business is Silvermoonlight coven, and the only physical address I have for them, taken from the shipping label, is included in the attached photo - TRLR 22, *******************************************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.