ComplaintsforDaily Driven Motors, LLC

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Daily driven sold me a car with falsified documents on maintenance so when it broke down, it was not covered by the warranty because the information was incorrect.

  Business response

  05/01/2024

  We do not provide any sort of Documents on vehicle maintenance. We always state that Carfax and Autocheck can be incorrect with anything they have in their reports for vehicle maintenance. The only things we can let the customers know about maintenance on the vehicle is anything the Dealership has done to the vehicle. Anything before or after us is always stated as unknown because we are unaware of anything done to the vehicle outside of our possession.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a car from this dealership, signed all the paperwork and drove it home but a few months later the dealership came and took it back with all my personal items still in the car and wouldnt let me have any of it back and kept my down payment, They tried telling me the bank wanted it back but they never actually got me approved, I called the bank and they had no information on me or the car.

  Business response

  05/01/2024

  This is from a lack of communication. We tried to reach you multiple times to get the paperwork that was needed signed and finished. The banks don't give your information to everyone working there it is held in the loan officers CRM until the loan is finalized and then you can call into the banks for info on your loan. That is why they have to transfer you to different departments. If you would have answered our calls or responded to us you would have been better informed on what was going on and together we could've finished up the deal.

  Customer response

  05/01/2024

   
  Complaint: 21196555
  
  I am rejecting this response because:

  you guys got us illegally approved for the car and when you couldnt actually get us approved through a bank you ran our credit a bunch trying to cover your mistake and when you couldnt do that you came and took the car back hoping it would fix everything but you didnt give us our payment back and you kept everything I had in the car, even my babies car seat and when I tried asking for all that back you ignored us, so this message doesnt fix anything and we will be going to small claims court 
  
  Sincerely,
  
  ***********************

  Business response

  06/01/2024

  That is not the case. You ghosted us and never answered the phone. We told you where you could pick up the belongings and you again ignored us. We tried all we could with you.

  Customer response

  06/01/2024

   
  Complaint: 21196555
  
  I am rejecting this response because: all I hear is lies from you and your business you know what you guys did so stop trying to put the blame on us. 
  
  Sincerely,
  
  ***********************

  Business response

  06/08/2024

  I have to respond to everything on BBB that's how they work.

  Customer response

  06/08/2024

   
  Complaint: 21196555
  
  I am rejecting this response because: your business knows what they did by falsely getting us approved than taking the car back with all my personal belongings in it still including my babies car seat and refusing to give any of it back. I will not stop till you and your business is held responsible for what you did.

  Sincerely,
  
  ***********************

• Initial Complaint

  10/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2010 Dodge Challenger from Daily Driven Motors on July 26th 2022. as of October 17th 2022 they still have not sent the ****** to me, the *** or my bank I got the loan with. The *** also said the car still has an active lien from 208 ****** Loans. i tried contacting Daily Driven Sept 2th and they told me they would have an update by sept 15th but they never responded and have ignored my attempts to contact. The car also had mechanical issues that were not disclosed at purchase but i am more concerned about getting the ******

  Business response

  05/01/2024

  The title problem has been resolved and the salesman involved has been removed from our business. We do apologise for the delay and any issues you had with the salesman. Our dealership is under new staff and management. 

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 03/28/2022 I purchased a 2015 *** **** with ****** miles on it. Ten days later the motor quite and has to be replaced. I called the next day when they were open and was told to talk to *** it might be under recall for the motor. I was not informed of this at the time of purchase. *** has issued a case #(14747138) and I have heard nothing since. They (daily driven motors) will no longer return my calls. I would like to recover some or all my money

  Business response

  05/01/2024

  The salesman only suggested calling *** to see if they would replace the motor for you for free. We had no knowledge of the motor being faulty in any way. We work hard to help out our customers and try to do our best. At the end of the day we sell used cars and cars in general break down. This happens at every dealership new and used. That is why warranties are always offered or displayed around the offices or buildings so that you have a back up for anything that might happen to the vehicle.

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