Customer ReviewsforAdvantage Financial Services LLC

This organization is abusive. Their **** ****** was combative, interruptive, and disrespectful. He escalated a conversation that wouldve otherwise easily resulted in the bill being paid. Not everyone who gets sent to collections is an irresponsible person. Sometimes medical facilities make mistakes and these things happen. However the facilities and organizations that chose this company as their collector should be ashamed. Youre more likely to get your client their money by being decent humans and respectful of their patients. Advantage, dont event bother to respond claiming that Im not a client Im a consumer. If you have to get that technical to prove you provide good customer service to your clients and dodge honest reviews, youre wrong. I sure hope no one from this organization ever ends up on the opposite side of the phone. DO BETTER.

This is how they start off their website about themselves...."FAIR AND HONEST DEBT COLLECTION SERVICES We abide by a strict code of ethics, treating each person with dignity and respect, while helping consumers find a way to pay their debts through reasonable payment arrangement and settlement options. We believe in being fair and honest, not just with our clients, but with the consumer as well."Not the case with my experience and apparently everyone else who has left a review and it sounds to me every complaint is in regard to the same person, this man should be fired.I was calling like everyone else to clear up a debt, that in my case was mistakenly sent over and now apparently irreversible because of the time frame and my assumption this was paid off by my medical insurance as all my out-of-pocket deductibles had been meet. The originating company sent me a bill about a month ago for something that happened 2 1/2 years ago so I called asking why there was a balance still owing, this was the 1st notice I had received, asked if they bill my insurance because they asked for all that info so they could send it over and why it took 2 1/2 years to send a bill. They apologized profusely said they forgot to bill the insurance now it's too late and that it was sent to collection over a year ago. I understand them sending it over to insurance is a curtesy, but when I never received a bill to follow-up on till now makes it kind of hard to pay. A few days later, oddly enough I get the letter from this collection agency. I called 3 times to get this resolved and twice I was hung up on by a man who says he is the supervisor...WOW!!!! When I requested to speak with his supervisor he grilled me about it, would not let me talk to anyone else & then hung up on me. Just wanted help with this.Responses from the debt collector regarding all these reviews are a bit tacky and rude just like the employee, seems like he is responding himself or is this company that unprofessional.

I have never dealt with a financial service company before, and I am so upset about the experience I had. I initially was calling to get clarification on a bill I had ALREADY paid since a different financial company was attempting to charge me for the same bill I had already paid in full with Advantage Financial. I was simply asking about the bill and requesting a receipt to prove to the other company that it was already paid, which I am entitled to as a paying consumer. ***** was very aggressive with me over the phone and stated that I should have asked for a receipt the day of the payment. He refused to give me any details about what I had paid and even hung up on me when I requested to talk to a different agent. Lack of education and training is evident when dealing with *****. The company's mission is to abide by a strict code of ethics, treating people with dignity and respect to help customers. This mission statement includes being fair and honest with their clients/consumers. To withhold personal information is a violation of human rights and ***** does not understand this. Unfortunately, it seems unlikely that ***** will never be held accountable, as I see reviews that date long back about him. It's a shame that this seemingly reputable company has been so misrepresented by one person, *****.

I don't know how this company could possibly have a score of a A-.When called about a past due medical bill the rep. ******* had completely mispronounced my names and when corrected became irate short tampered and disrespectful. I paid the bill in full and asked for a conformation number or a emailed receipt he said NO and told me what a horrible person I was and that I would have to wait to see it in the mail. Dealing with my medical disabilities are hard enough already. To be degraded and demoralized like that on top of everything is unnecessary and disrespectful. I hope the BBB can look at the ****** reviews of this company and revoke their BBB status this company should be rated no higher then a F there is no reason to treat a complaint individual the way they did!

I do not have a negative experience with this company per se, but I do want to comment on one of their employees. I had to talk to two of AFS's employees so far, and I had to talk to one of them twice. The lady I had to talk to in the past is super nice and has excellent phone etiquette. Wish I could say the same thing about their other employee, *****. He has some really bad attitude problems. He is short, abrupt, and sounds like the world owes him everything. He seems to be angry with life, in general. ***** might need to find a different job or at least a hobby, or two.