Complaintsfor253 Payment Pros

• Initial Complaint

  04/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started working with 253 payment pros for my merchant services needs, provided them my account information and they created fake non-cancelable lease agreement with ********* capital which I never signed and never had this contract, and this company started charging me 61$ per month for lease of clover device, when I asked ************************* pros where is this charge coming from they said its Maintance fee and you can cancel this service any time.When I called 253 payment pros to cancel my Service because they lied about everything they said for lease terminal I need to contact totally different company and now I have to deal with the company I never had in place doing any businesses.They saying I cant cancel my lease agreement and have to pay 48 months lease in full or they will send me to collection, even though I sent their clover flex terminal back and they confirmed that they got this terminal in good working condition.Lease agreement is not notarized and I never signed it and never provided any of my bank information to this company.Sounds like scammers who worked with liars like people from 253 payment pros company.

  

  Business response

  05/04/2023

  *******, thank you for bringing this to our attention, again. We are 253 Payment Pros, the company whom processed your credit card transactions. Your lease agreement, is with ********* Capital, out of *****. After speaking with you on the phone, youve used services through **, and your representative, Karam for roughly three and a half years, which you verified during our conversation. At the time of signing up, you were provided an option to purchase the point of sale device youd be using to process cards through ** (Clover Flex), or finance it through a variety of partners. It appears you chose the finance route with your representative at that time. While I understand your concern, you voiced to me on the telephone that you had switched card processing providers to your bank, and were no longer using **. Given the way we operate, as it pertains to third party finance agreements, once those documents are executed, you receive a welcome letter from ********* Capital in the mail. This outlines the terms, payment amount and length of agreement. In addition, it provides a copy of the documents signed by you. Further more, before this welcome letter is even sent, and the finance agreement activated, you, and only you must complete a verbal verification. This is where they call you, on the business telephone number for your own protection and security and have you verify information only you would know. They also, as in the welcome letter, outline the terms and conditions of the agreement and will ONLY activate it if you verbally agree to all the terms outlined. On top of this, youve also made payments, via ACH from your business bank account (********* also verified account number during verbal verification) for 39 months now? I understand youve decided to process cards through your bank, which is your every right and I respect that deeply. You had fantastic pricing with ** from the review we did on your account when we spoke, which you even agreed with at the time. But after a verbal verification call, a welcome letter with a copy of documents executed by you with your representative, and 39 months of payment history without bringing this to anyones attention? I find it hard to believe this isnt just an attempt to wiggle out of an obligation committed to by yourself because its no longer convenient for you? After we spoke, I reached out to ********* to try and assist you. They told me that you came to them as well, claiming outlandish things as you are within this complaint? I would recommend reaching out to ********* again, to discuss the remaining months left on your agreement with them? ********************* is a fantastic contact there who is great at his job! He can help you resolve this matter. Your payment processing account with ********************** was closed, with no cancellation or termination fees as we do not charge those to ANY of our customers. I hope this helps you resolve this matter for your business, and wish you the best of luck moving forward! Thank you! 

  Customer response

  05/05/2023

   
  Complaint: 19970159
  
  I am rejecting this response because:

  The guy who worked there ***** lied and didnt disclose anything with me at the time we signed with 253 payments.

  I was not agree to pay rental for terminal, he told me this is Maintance fee of 61$ so all 3 years I didnt even knew what I was charged for. I never signed anything with ********* capital and I never talked with them on the phone so I dont know what you are talking about verbal conversation and etc.

  Signature  was not notarized and I didnt provide my bank information to any third partys.I supposed to cancel all this long time ago and I was not paying attention where is this coming from.

  
  Sincerely,
  
  Serghei Mamaevski

• Initial Complaint

  11/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  we have a merchant account with Private Client Payment Corporation, we requested multiple times account to be closed , not only they ignore us and never pick up their phone but also its been over a month since we did the request the account is still open and we get charged feed every month, We will give them another chance to make things right before we move on with with legals

  

  Business response

  11/15/2022

  Tell us why Hello, 
  
  
  
  
  My name is **** Sharp, I am the *** of Private Client Payment Corporation. This response is for the complaint filed by DBA: ********** with your office. ***, has been a customer for several years now. He and I had always gotten along, and he was pleasant to deal with as we had a mutually beneficial business relationship. Like most people in WA, ***'s business likely suffered during the Covid Pandemic, putting pressure on him to support himself and his family which leads to stress, and therefore behavior like he has been exhibiting. He had an account with us originally, which you will see in attached screenshots that was closed for fraud/risk violations with *************** and the other card brands/associations rules and regulations. It appears, per attached notes from account he ran several transactions for roughly $40,000 and then tried to refund those to multiple cards that werent used to make the initial transaction. This, to the risk departments who are intended to catch, and flag fraudulent looking transactions like this obviously made them freeze his account. Upon further investigation, and with speaking to ***, someone had stolen his credit card terminal and was trying to refund transactions to prepaid debit cards which has been a prevalent and new crime being committed all around the nation. Whereas someone breaks into a business and steals their credit card machine (usually wireless ones like *** had) and then attempts to make several refunds to prepaid debit cards bought at local stores. They then take the debit cards to ATMs and withdraw cash before this crime is often even caught. The first account for **********, was then closed, with no early termination fees as we do NOT charge those at all unlike almost all of our competitors. We needed to re-open an account for *** and ********** then. We sent one of our local agents, ******* in to help ***. *** signed paperwork with ******* only to days later, have a melt down that he was charged for a new device, as his previous one was stolen. To defuse his illogical and entitled behavior, I went ahead and covered the cost of the machine for *** to get him to calm down, at a loss to the company, hoping we would recoup it over the relationships length. No big deal? *** still wasnt happy! We sent in our regional manager, **** whom met with ***, explained we ate the cost of the device for him, and would continue to take care of him and fight for his business as we did when he encountered an issue that could have taken a lot more of ***s time, had he not had a local representative to assist with this matter.he was then unhappy about the replacement device we gave him, which was actually an upgrade of significantly higher value and less likely to be stolen as it was an entire point of sale system/computer. So again, to calm him down, we bought him the same device he had stolen from his business location prior (Clover Flex) at our own expense, eating it again. After this, *** was still unhappy as he ran a large transaction for a car and was upset somehow, years later that he had to pay a fee for taking a transaction like every other business in America does. He became hostile towards both **** and myself, leaving angry belligerent voicemails and making unwarranted threats because of something HE himself caused as an issue that we bent over backwards to correct. I advised **** to stop responding to him as I will not allow our representatives to be abused by customers like this especially when we have and had done everything possible to appease and help this mans business. He was told to cancel his account, he would need to call customer service; ************** and they would send him a cancellation form he needed to sign and send back for security purposes as this is banking and its regulated you cannot just call and cancel an account verbally just like with a bank account etc etc. He has failed to follow basic instructions and continues to be upset for reasons that are very much his own fault. He has been charged $85 since he stopped using us, per the statement attached from last month for your viewing. At this point and time, Im not sure what to say to a guy whom used to be a pleasant individual who has now become an angry, belligerent and abusive coward whom blames everyone else for issues that arent theirs. He can cancel the account, again by calling customer service and filling out the cancellation form which In have also attached. I apologize for his wasting of your offices time as I know you have better things to do to protect consumers. I just find it comical that a man whom sells used cars, some of which from questionable auctions to consumers who need help getting back on track for ****% interest rates has it in him to complain about the level of service we provided him and his business? ...

• Initial Complaint

  07/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My business name ************** which is now closed. We are making multiple attempts to close our account so that we dont get charged every month for the services that we dont even use. We contacted clover merchant support for help but they inform me that I have to talk to my payment processing to close the account. I emailed my cancellation form to **************************** after that I had to talk to representative who is not picking up the phone his name ***** I had my next conversation one time with j shark his number ************. This representative was suppose to call me back and inform me what needs to be done but this representative has not call me back about my account. After that I have left voice mail at his number and corporate number.

  

  Business response

  11/15/2022

  Hello, I am terribly sorry to hear that your business closed the end of June, 2022. That is tragic and something we are seeing hard working people like yourself endure everyday after the borderline totalitarian policies the *********** implemented on small business owners like yourself during the almost two years of the Covid pandemic and their forced shut downs. In response to your complaint, your account was closed, with no early termination fee as again, we are one of the ONLY companies in the country who doesn't charge the standard cancellation fee of $250-$999 or sometimes even more! We received your cancellation form attached to the complaint. I have attached the notes from your account, which reflect the account wads closed the beginning of August, 2022 with no cancellation fees. Your submitted cancellation form was dated July 2022. An account cannot be closed until the billing cycle ends in case you used your point of sale hardware/software again to run any transactions, which was why the delay. I understand that must have been a stressful and trying time for you and patience was thin as you faced all the challenges associated with losing a business. I can assure you the account is closed and was closed per attached documentation and you did not, nor will you, receive any more billing of any kind from 253 Payment Pros. Thank you for using our company for your business and best of luck in your next venture or whatever life brings you next! :) 

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Roody, a sales representative for the company walked in to my store on 08/2021 & signed me up with clover under there merchant services 253 payment pros he took down wrong information during the initial sign up & forgot to mention that I needed a business account to be able to cash out funds. I didnt find out this information until after I tried to cash out my weekly earning of over $1500. Also, they failed to mention so many hidden fees charges. I have reached out to them for help on many occasions and they ignore me, ***** is his name and he makes it seem as if hes Helping but does nothing about it. Its almost 2/2022 and I have yet to receive a dime.

  

  Business response

  11/15/2022

  Hello ****, I am terribly sorry to hear about this experience. I have scoured our system up and down, and do NOT see you as ever being a customer affiliated with our company? A common misconception with our industry as the agents are all independent and contract with us, very similar to the insurance industry. Some, represent multiple firms simply as we all have target markets and niche segments we focus our efforts to. I spoke with *****, whom is no longer an agent with 253 Payment Pros. Your account referenced in the complaint is with a company named Paysafe out of ***** it appears and according to *****, not with 253 Payment Pros. I wish there was more I could do to help you? I called a friend whom works there, they stated the account was set up as a sole proprietorship and that you had attempted to change the bank account the funds remitted to when you closed out your point of sale device? The new check submitted wasn't in your name was the issue which he stated he addressed with you per their customer service notes? I would reach out to Paysafe and ask for a manager to assist with resolving this. I hope this can help somewhat? Thank you! :) 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩