ComplaintsforThe Center for Creativity and Healing
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Complaint Details
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Initial Complaint
04/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I scheduled and did an intake appointment for my child on March 14 for counseling services. He hadn't met his deductible so- besides the in-network savings- it was all out of pocket ($115.10 for the intake and $25 for the co-pay). I was told by an admin and the person who did the intake that they would call within a week or two and have him scheduled for early April once they assigned him a provider.After not receiving communications within the expected timeline, I called and emailed 3 times (April 7, April 11, April 21), with no response. On April 24 (more than a month later), a new admin called and told me they don't have any openings for my son. I asked to be refunded my intake payment. The admin said they werent able to refund the payment made for the intake appointment since it was billed to insurance. It was billed, but the insurance didn't pay for it, I did. According to reviews, this is a pervasive issue for the Center for Creativity and Healing; they schedule and collect money for intake appointments knowing they dont have the capacity for new clients. This is akin to landlords collecting application fees for an already occupied rental. It is predatory, unethical and wrong.Business response
04/28/2023
Due to HIPPA compliance, I am unable to confirm or deny affiliation with a patient. Should a patient have a concern, this can be addressed privately upon their request. Please advise as to what the expectation is in circumstances in which HIPPA is an evident factor.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.