Business ProfileforIdaho Fitness Factory, Inc.

Idaho Fitness Factory fraudulently charged my bank card on Oct 16/23 and Nov 13th/23. I tried 3 locations to speak to someone in person. No one was working at any location. I found online where you can close your account which after several phone calls and being told I had to come in to a facility and personally close it, never mentioning you could do this. I have been paying $15.90 a month for over 4 yrs and never use the membership. Starting Oct 16th 2023 they charged me over $40.00 and then again in Nov. I emailed them with a complaint and a representative called me, she closed my account and stated that Oct was a $20.00 over draft fee and my bank confirmed was false and $15.90 membership and $20.00 overdraft only equals $35.90 and they charged me $41.90 and $43.40 in Nov. I was told I would be refunded and my account closed, They can keep the $15.90 for the membership fee for Oct and Nov but I want refunded for the false excessive charges. I also stated they never have anyone working at their facilities and was told they do not because they are under staffed....That's not the consumers problem and its very suspicious that you can not close an account over the phone or given any other option. You can see on the attached picture what my checking account balance was at the time of the charges, the money is there and they did not overdraft. I have paid for many years for services I never used with no way to cancel, I want my money back not owed to them.Thank you for considering this complaint.*********************