Business ProfileforAlbertsons Companies, Inc.

This complaint is in regards to a SEPHORA $30 gift card I had bought for my daughter on 12/22/23 at an Alberstson grocery store that ended up being compromised. When my daughter tried to use the card in January it had a balance of $0. I am incredibly disappointed with ********* gift card customers service departments' lack of attempt to acknowledge and rectify the problem.As soon as my daughter informed me it was not working I contacted Sephora gift card customer service. They informed me they needed to contact the seller which was Albertsons. I contacted my local Albertsons by phone on February 6th. They told me to call back the next day to speak with a specific person. February 7th I called again and I was told I had to come into the store during specific hours to be assisted. On February 9th I went into the store and provided all my information and the person created a ticket. I later received an email with a confirmation. On March 4th I called to follow up and was told it was still being investigated. I called again on March 20 and I was told it was still being investigated. On April 15th I called and was told it was still being investigated. On May 1st I called and was told there was no update and I asked for it to be investigated and I was told I would receive a phone call. On May 7th I called again and I was told there was nothing I could do but wait. On May 16 I called again and was told a supervisor would call me. No one did, no emails were sent. On May 23 I went online to Albertsons customer service and submitted another ticket. On May 29 I received an email stating that the card had been activated and used and that I should contact Sephora!So basically they took 4 months to tell me that they were not going to do anything about selling me a compromised gift card. I would like them to honor the item they sold me and replace it.