Customer ReviewsforJewel-Osco

I purchased a 12 piece fried chicken from the deli in ******* on ****************** it was not completely done I reached out to the store and corporate I have pics of the chicken no help or compensation

I shop at ***** osco because I live in a rural area and it is the closest (14 miles) from my home. I can't register for the 4-U discount program because I don't have a digital phone. I am 81 years old and I could really use the discounts! I called the corp. office and was told there is nothing they can do. This program should be offered to all customers, not just people with diggital phones. I will try to find another grocery store but there aren't many close to where I live. This is just another way senior citizens are discriminated aginst. To bad we can't fight back. I also have to check my receipt before I leave the store as 10% of the time I find mistakes in their favor, never mine and I have to wait at the service desk to get the over charge money back. Jewel doesn't care about customers anymore. I am tired of being taken advantage of. **************** and respect are values of the past.Discusted Senior,***********************

Jewel offers three different prices on many items, regular price, sales price, and special 4U prices. For the later you have to "clip" the deal on your cell phone. When checking out you enter your phone number for the special pricing, you scan your goods and the computer lists the regular price. In theory, when finished the appropriate discounts are applied.In my experience over 50% of the time! the discount is not applied, or is incorrect.Again yesterday, item should have been $1.99, and I was charged $5.99 with no credit. ***** told me that I had to "clip" the deal, I showed clerk my phone with the deal clipped, and she apologized and gave me a $4 credit.This happens too often, and in order to resolve you have to go to the service desk. How many consumers are oblivious to this issue?

Jewel-Osco needs to look into their delivery drivers and find a better way to communicate with customers. I pay for the monthly Fresh pass for delivery and this is the third time a driver has delivered my groceries and I had items missing. These drivers are stealing grocery items. When I first started getting deliveries I would get a printed receipt with everything on it. Haven't gotten one in the last 3 deliveries along with the missing product. Why am I paying for delivery service when I can't even get my groceries delivered correctly? A total waste of money. I never have this problem when ******* delivers my groceries. I'll be canceling my Fresh pass and I'll just stick to *******.

This is why I avoid shopping at Jewel Oscos. There needs to be some sort of regulation to these Personal Shopper programs #1 If Jewels cancels your order or items your refund should be immediate, no less than 24 hrs. #2 They need to provide accurate inventory details, if the store doesn't have it, no substitutions. #3 All businesses should provide a call back options for the customer service phone line you should not have to hold on a phone for hours. In the future, I'll never use Jewels personal shopper program again, this is the price I pay for convenience, frustration!

The online food delivery and pickup app seems to be a scam.They advertise deals in the app and then swap out the items so that you are ineligible for the deal.They don't respect the substitution requests.Lastly and most importantly, in the event of not getting an entire order and receiving another customer's order, it has taken multiple chat interactions (with the representatives' use of broken English), a few phone calls to attempt to get a refund that has not materialized after the store called me and admitted the mistake...Thank goodness for my bank that provided me with a temporary refund on the banks behalf that the bank will get back if Jewel stops trying to steal my money.After 20 questionable years of shopping at this store as a *********, I can say that I'm done with them. If I were to steal a $0.25 bag of chips, they would have me arrested; however, they get to keep my $87 and/or make me jump through hoops to get it??? This is sickening and outrageous. Will be giving my business to reputable stores that respect business laws

Jewel Osco/Albertsons has a mobile app which Albertsons bought a few years back from ******* and the app is cheating paying customers out of hard-earned money. I ALWAYS have a problem with the app and do not get my clipped coupon discounts. I have unsuccessfully tried to get a solution to the problem, getting no answers and just blame for the app not working on my end. I have reached out the company approximately seven times and apparently the customer is NOT always right. This company could care less that they are taking money from customers! I am continually asked to call ***************** playing the "cat and mouse" game. I requested for a "higher up" to call me and I am still waiting for a call back. WARNING TO ALL JEWEL OSCO CUSTOMERS WHO ARE FAMILAR WITH THIS APP AND USE IT...CHECK YOUR RECEIPT EVERY TIME YOU SHOP AND BEFORE YOU LEAVE THE STORE FOR MISTAKES!!!MISLEADING COMPANY APP AND VERY DISGUSTED WITH ALBERTSONS/JEWEL/SAFEWAY!!!Unfortunately, Jewel monopolizes the Chicagoland Area...

Jewel foods offer sale prices to smart phone owners. Were people can't afford a smart phone have to pay more. They advertise pot roast for **** a pound if you had smart phone. Otherwise it was **** a Lb almost **** dollars more.