ComplaintsforUnited Supermarkets

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This concerns United Market Street on Georgia. Several weeks ago I sent a letter to a regional manager about this and have not heard anything. I did speak with a very rude manager named ****** at this location and she basically informed me there was nothing could be done, but did agree it was false advertising on their part. If you get your flu shot at United you get 10% off your groceries(see photos).When my wife used her coupon they said you only get $10 off the first $100.The coupon says 10% of your grocery bill not just $10 up to $100. ****** tried to tell me that the two Asterix on the coupon meant up to $100. Im not sure How anybody would be able to determine that? We are due $39.55. Management at market Street agrees with that and says they dont know if that will ever get paid to me.United is a good company but clearly made a mistake here and I owe me the $39.55. I was also a little stunned by the rudeness of their manager, ******, who really tried to explain it away, as it was no big deal.Id appreciate any help you could give me in solving this problem

  Business response

  01/16/2024

  Hello ***************************, 

  Thank you for your feedback. We strive for each guest to have a pleasurable experience at our store and apologize this wasn't yours. We apologize for the oversight in providing the incorrect discount based on the language written on the coupon. We deeply regret any inconvenience this may have caused.

  Our Store Director, ****** called and left a message - If you can return the call as soon as possible, we'd appreciate the opportunity to fix the situation by crediting the $39.55 to you.

  Thank you for bringing this to our attention, and again, we apologize for the miscommunication. We value you as a guest and hope to see you again in the future.

  Thank you, 

  Aryssa P.
  Customer Support Team

  Customer response

  01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be refunded

  $39.55.I will pick this up at the local store on **************, ********, *****. I appreciate the Better Business Bureau and United supermarkets in helping me with this matter.

  ***************************

   

  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The local United Supermarket in ****** ******** has repeatedly charged customers double or more than their ADVERTISED prices and will refuse to change the charge to match the price (on the shelf or item itself) and say "that's to bad, that's not how it rang up". They have ripped off many people and it seems very much like they are actually targeting some people. ***** and disabled They are also so very confident that no one will ever do anything about it and they'll continue to get away with everything they're doing wrong.

  Business response

  03/01/2023

  Greetings *******************: 
  
  Unfortunately, we are not affiliated with United Supermarkets in ********. Please visit the provided website to get in contact with your United Supermarkets customer service: ********************************************************

  
  Have a nice day! 

  ***

  Customer Support Center 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩