Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Bodybuilding.com has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bodybuilding.com

      9169 W State St Garden City, ID 83714

    • Bodybuilding.com

      1467 N Milwaukee St Boise, ID 83704-8400

    • Bodybuilding.com

      431 Railroad Ave Shiremanstown, PA 17011-5602

    • Bodybuilding.com

      3491 Thomasville Rd Ste 13 Tallahassee, FL 32309-3437

    Business ProfileforBodybuilding.com

    Health Products
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    50 complaints closed in last 3 years

    22 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Bodybuilding.com is an online retailer for protein, wellness, and sports nutrition supplements. This company also provides a vast database of educational resources for fitness training, nutrition, and general wellness. Bodybuilding.com also provides a subscription-based training mobile app with hundreds of exercises to help people life fitter lives. 

    Products & Services

    Nutritional Supplements and Diet Products

    Business Details

    This is a multi-location business.

    Find a Location

    Bodybuilding.com has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bodybuilding.com

        9169 W State St Garden City, ID 83714

      • Bodybuilding.com

        1467 N Milwaukee St Boise, ID 83704-8400

      • Bodybuilding.com

        431 Railroad Ave Shiremanstown, PA 17011-5602

      • Bodybuilding.com

        3491 Thomasville Rd Ste 13 Tallahassee, FL 32309-3437

      Headquarters
      9169 W State St, Garden City, ID 83714
      BBB File Opened:
      6/2/1999
      Years in Business:
      25
      Business Started:
      10/10/1998
      Business Incorporated:
      10/5/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • BodySpace®
      • Jasmine Enterprises, Inc
      • Athletes.com
      • Higher Power, Inc.
      • Bodybuilders.com
      • Teenbuilders.com
      • Athletes.com
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. April Schatschneider, Executive Vice President
      • Mr. Randi Schumacher, Managing Attorney
      Contact Information

      Customer Contact

      • Mr. April Schatschneider, Executive Vice President
      • Mr. Randi Schumacher, Managing Attorney
      Additional Contact Information

      Fax Numbers

      • (208) 377-9993
        Primary Fax

      Website Addresses

      Customer Complaints

      50 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I requested to have my account closed/deleted from Bodybuilding.com on 04/17/2024, got a response from them on 04/18/2024 withpart of the message stating "...It typically is complete within a few weeks.". I then followed up on 05/13/2024 as the account was notclosed/deleted and they responded 05/14/2024 that the message was received and being handled in the order it was received.Followed up on 05/22/2024 and no response. I just want my account closed/deleted and they stated it woudl be done but now that Iam pushing it they are ignoring my request and no way to get off the page. I am doing what was stated to do on their webstie: July ****** 2:57pm (time stamp from page) How can I close my account? If you would like to have your account deactivated and removedfrom public viewing, please contact customer service via chat or through email at ************************* Once we have verifi edinformation on the account, we can process the request to have the account deactivated.I then contact them again today and got this response: "Hi there!Thank you for contacting BB! I do apologize, as our team does not have an estimation of the request handling yet. I have confirmed that the request has been received by our team, however.Thank you!*************"I was told it woudl take a few weeks to do this and now two months later and no correction. It's like they are purposely keeping accounts open to keep their numbers up. I just want my account closed especially after a data issue they had a few months ago with no clear explination on what happened.

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brien J

      1 star

      04/05/2024

      Ive been uaing the app for a while and recently it app has stopped working, and wont allow me to long in. This has been going on for a week with no resolution in sight and zero client communications about its resolve. This has been one of the most aggravating experiences.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.