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Complaint Details
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Initial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my sprinklers blown out last year for $60 by D's Lucky Lawn Care. I had a different company come out to turn my sprinklers back on a week ago and a man stated that he could not turn on the sprinklers and there is damage to my back flow on my sprinkler system because the water wasn't turned off correctly last year. I immediately contacted *************************** at D's Lucky Lawn Care and told him about the damage. He argued with me over the phone, stating the water had in fact been turned off and the sprinklers blown out correctly. Over the phone he did agree to compensate me for half of the repair ****. I told him I would get a second opinion and quote on the damages. I then called a reputable, established company called "S.C. ********" and they also said that my sprinkler system had not been shut down and blown out correctly and that there is no way I am responsible for the damage. S.C. ********** findings and pictures are attached to this report.Business response
04/28/2022
Yes we did indeed turn her water off and blew out her lines just as we have done for her the last several years. This year when we left, she went out and changed our settings. This should have never been done by her and she should have called us if there was any question. She chose to change the settings and this change in setting caused the problem. She did not tell the company she called for a 2nd opinion that she had messed with or changed the settings which caused the problem. why not?. She told me on the phone several times, quote, unquote that she had changed the settings. This is a totally incorrect thing to do and will cause a major problem, which it did. Call an expert, like us, do not try to change anything yourself. that is the reason you have never had a problem with our service for all the years that we have done work for you, is you have never changed the settings before, but you did this time. I' truly sorry you did that and caused yourself to have a problem!
Thanks
***********************
Customer response
05/04/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
****** **********All supporting documents redacted by BBB*****
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Contact Information
Boise, ID 83704-7086
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.