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Find a Location

Super 8 Motel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Super 8 Motel

      2773 W Elder St Boise, ID 83705-4702

    • Super 8 Motel

      41 N Legend Tree Dr Liberty Lake, WA 99019-7704

    Business ProfileforSuper 8 Motel

    Motel
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Super 8 Motel has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Super 8 Motel

        2773 W Elder St Boise, ID 83705-4702

      • Super 8 Motel

        41 N Legend Tree Dr Liberty Lake, WA 99019-7704

      Location of This Business
      2773 W Elder St, Boise, ID 83705-4702
      BBB File Opened:
      8/19/1998
      Business Management
      • Gena Treat, General Manager
      Contact Information

      Principal

      • Gena Treat, General Manager

      Customer Contact

      • Gena Treat, General Manager

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/15/2023

      Complaint Type:
      Product Issues
      Status:
      Unresolved
      I had a reservation through Priceline at the Super 8 ***** airport. Check in date was 3/11/23 and check out was 3/16/23. I was charged $256.05 and paid in full at the time I reserved the room. Towards the end of my stay on 3/15/23 my card was charged $118.31 by the hotel. We asked the front desk why this had happed and they said not to worry because it would be refunded in a few days. I waited a couple weeks and the money had not come back to my account so I called the hotel, Priceline, and super 8 corporate but all said I needed to talk to the manager of the hotel. I emailed the manager and asked her why I had been charged and she said I extended my stay. I replied and told her this was false and she never emailed me back again. My partner lives in the area and has gone there several times to talk to the manager and each time she said we extended our stay. After showing proof that we had not done this she then said we were charged because ********* had not charged me a sufficient amount to stay at the hotel. ********* contacted the manager and told her that we should not have been charged. They said she should have contacted them. The manager refused again today to refund my money. We had no other problem with the hotel and had stayed there at least twice before with no issue. The manager is very rude and has lied about our situation multiple times.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      C. G

      1 star

      06/30/2023

      This business should be investigated! I found bugs on the bed. Got bed bug bites. Still dealing with the consequences. Tried calling and staff kept disconnecting the call. Wrote a review on Trip Advisory. I am seeking a refund.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

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