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Complaint Details
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Initial Complaint
08/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On the 8th of August 2023 I purchased a used 701 husqvarna with a little over **** miles for ******* the sales Director said the only thing I need to do was let air out of the tires.*** bike never ran right comparative to my friends ktm 690 which is similar.and was in limp mode after 20 hours of use. I contacted carls cycle and informed them of the problems with the bike which we could not figure out.I contacted carls cycle requested a full refund. they responded with an offer to buy the bike on trade in for 6300.00.***y then said they would fix the bike if it was their fault. after putting 250 miles on a bike that should need an oil change at **** miles. *** sales director admitted the bike had problems prior,and would lose money at a lesser price. Implying that they were losing money on the bike already.Business response
10/06/2023
****** did talk to our sales manager about his issues with the unit and we offered to pick up the unit to have it looked at to resolve the mechanical issues. On 9/8/23 ****** brought in the used 701 and traded it on a New 690 bike.
He seemed happy with the new bike and we haven't heard anything back from him. If you need more detailed information let us know.
Customer response
10/11/2023
Complaint: 20552005
I am rejecting this response because:I purchased the 701 used it never ran correctly I brought the bike after using it for 20vhours they charged me over a 100 dollars per hour of usage. The Purchase of the *** is immaterial to the issue of over charging me for a defective used bike .
Sincerely,
*****************************
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Contact Information
5550 W State St
Boise, ID 83703-3338
Business hours
Today,9:00 AM - 3:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.