ComplaintsforRekluse Motor Sports
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed an order with this company. Over two weeks have gone by with my order still showing as Processing. Company does not respond to emails and their phone system disconnects the call when you select the option to check an order status. I have also disputed the loan I used to buy this product.Business response
08/16/2024
******** has been contacted and has decided to retain his order. ******** says he did not receive a confirmation email when order was placed. we have an automated email that is supposed to be sent once an online order is placed. we have had hiccups before with our system so i do not want to say the customer did or didn't receive a confirmation. as far as when he tried calling in we have very recently switched to a new phone system and have had multiple days where the phones were not working for multiple hours throughout the day. we are working through this technical issue with our new provider and are promised these issues will be resolved in a timely manner. were very sorry this customer had a bad experience that is not what we strive for. We are happy that after getting a hold of the customer he has decided to keep his order with us.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.