ComplaintsforImport Engine Supply, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Import engine supply rebuilt a head on an engine for me about 2 weeks ago. They insisted i pay them the $3500.00 in cash only. They wouldn't accept any other form of payment. When i picked the car up they said it was good to go. I drove about 5 miles and the car started to overheat. I then shut it off let it cool down and drive it the rest of the way home. I called them to tell them about the problem the next business day that someone would be there. And they proceeded to tell me it was my fault i shouldn't have drove it home i should have called them. But they were closed. I took the car back to them the first opportunity i had because i had to have towed there. And they still say its my fault. That the engine probably has cracked block and that's not part of their warranty but when i called them they said the warranty is on the receipt and then they said there is no warranty on it. But if they had the head off the car they would have known if the head was cracked. And now they want more money to fix what they did.Business response
05/04/2023
The Customer did bring the car in the shop. We do except multi forms of payments we do charge a fee on credit card transactions advised the customer we also do check and cash. The customer brought in the car because of blown head gasket. We serviced the heads and replaced them Installed a water pump. When the Customer left with the car he left at a high speed. When customer brought the Car back we advised him that if it not a problem on our end he would have to pay. As our warranty is limited. A warranty indicator called a heat tab that is a automotive industry showed the car had over heated at extreme high temperature. We notice that his block may been damaged from his continues high speed use of the car. Our warranty indicates that only covers parts. And the damage done now is clearly not a result of work preformed by ** but may be the result of improper use of the car.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.