ComplaintsforDennis Dillon Nissan

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my first car from Dennis Dillon years ago and so came back for a new Nissan Versa trusting them to do the right thing. As we were close to closing the sale, they told me about this Brakes Plus contract. I was told by the sales rep it would pay an automatic $5,000 for the life of the vehicle if I were rear ended. I didnt want the contract and asked if I could take it off. One rep said yes, but **** in financing said Im not sure who told you that but its part of the deal. As I was looking over the info on the Brakes Plus in the financing office, **** pressured me saying Do you want the car or not?About a month after buying my new car, I became curious how to file a claim for the new brakes plus policy I had been charged $1663 for. So I went to the dealer, asked the sales people and they all said were not sure. You should have gotten a copy of the contract in your finance paperwork. I did not. So I contacted **** and many other representatives for a solid week with no response before finally getting a copy of the deal. Its no wonder I wasnt given a copy. Its totally different than what I was told. There is no automatic payout of $5,000. It only covers that under a total loss. And the contract only lasts 60 months not the life of the vehicle. If I would have known that I would have walked during the sale. I feel lied to not only about the contract details - but also about **** saying the contract was mandatory to buy the car. Im later learning requiring the sale of a warranty for a vehicle is illegal in *****. I would like refunded the cost of the contract and an apology from the dealer. This is not how a loyal customer should be treated and makes me not want to come back to them for a a vehicle again.

  Business response

  06/26/2024

  The dealership contacted the customer to discuss her concerns and believes it has resolved this matter.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On November 20,2022 we purchased a used car with Dennis Dillon Nissan of *****. The lied to ** and did not collect taxes at time of purchase, charged for items we did not get, and did damage to car while in for service, which they said would be fixed. I have called and they will not return my calls and I have went in and they say it will be all resolved and nothing happens.

  Business response

  06/16/2023

  Dennis Dillon Nissan reviewed this customer's complaint and its records of the transaction. Although the dealership's records do not support the customer's claims, the dealership is willing, as a goodwill gesture, to assist the customer in resolving her concerns. The dealership's Director of Sales will contact her with a proposed resolution.

  Customer response

  06/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  .We bought car on 05/10/2923 from ************************* fairground. The price on the car was 5999$. They asked for 600 $ more beacus they put break light. We said the light is already on the car and the price for the car is included every thing. We don't want that light. They said there is no another option. We liked the car and we said ok. They told ** ( ***** and ****)that car got inspected and we trusted them. They said you can return the car for 3 days or 300 miles and we trusted them. After 6 hours wating in the fairground, we got the car and we got home but parking brake didn't work we called the sales man ( *****) he said take it to our store tomorrow to fix it. The next day my husband didn't go to work and took the car to their place. They fixed the parking break and when my husband wanted to take car to home all back doors were locked and my husband couldn't open them with the key, he asked the man from service place to help him and he couldn't open it either. My husband decided to take car back to the fairground, he called his daughter and son in law to help him to take car back. They went to the fairground and sales man and manager told them we don't take it back and you have to go to ************ in ***** because is their car. My husband went to the ************,they said that we can't take it back because they sold it to you and you have to go to the fairground .They sent us from one place to another place for 3 days and no one took responsibility. There are many warnings signs shows in the car. Even we scare to drive it. The price for the car was 5999$ but the total amount is 7550$. We lost our mony and have no a good car to drive. You should not treated us like this. You sent my 86 years old husband from one place to another place for 3 days. When they want sale car 100 people want to help you but when you have problem no one takes responsibility. How you can do this. So far we repaired pad breks and sensors and more are coming. ???????Here shows their websit and gurantee after sale but they deny it .***************************************************************************************************************************************************************************************************************.

  Business response

  06/05/2023

  These customers purchased the vehicle from Dennis Dillon RV, LLC, d/b/a Dennis Dillon ************. Vehicles sold by Dennis Dillon RV, LLC ("DDRV"), and its assumed business names, do not have a 72 Hour Exchange or Refund Program. DDRV does not advertise such a program and does not otherwise represent that such a program exists.
  
  The 72 Hour Exchange or Refund Program is available only on used vehicles sold by Dennis Dillon Auto Park & Truck Center, **** ("DDAP"), and Dennis Dillon's ******** Auto Mall and RV Center, LLC ("DDCAMRC"). DDAP and DDCAMRC are new vehicle franchised dealers for GMC, *********** and Nissan (DDAP) and Chrysler, Dodged, Jeep, and Ram (DDCAMRC). These dealerships advertise the program on their respective websites.
  
  This customer purchased the vehicle from DDRV at an ********** sale event held by DDRV, DDAP, and DDCAMRC. Vehicles from all dealerships were offered for sale at the event. It appears these customers assumed the 72 Hour program applied to all Dennis Dillon branded dealerships, rather than just DDAP and DDCAMRC. Their complaint demonstrates that the efforts to explain that to the customers were not effective.
  
  Even though DDRV does not offer a 72 Hour program, prior to receiving notice of this complaint, DDRV agreed to, as a matter of goodwill, unwind this transaction according to the terms of a confidential settlement agreement. DDRV considers this matter fully resolved.

  Customer response

  06/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In February 2022 I purchased a 2006 Jeep Liberty from Dennis Dillon for ****** and within the last 3 months I have taken it in about 5 times for all different things going wrong and each time they sent me home telling me nothing was wrong until this last time which I dropped my vehicle off May 11th intending to get it back in 24 hours upon arriving the next day I was told that they are keeping my car because there is so many things wrong with it that they dont even think they will waste their time working on it . Then come to find out the only way forward with them is closing out the loan for the Jeep Liberty with the ***** Ive already put into in. They are telling me I cant get a loaner car because of my age and the only car I will be getting is one they choose I have no say but also have to put another ***** down payment on top of being a 20 yr single mom raising both my two boys and both of my younger siblings with no vehicle and being pushed around by this company. All I want is out of the deal and out of the contract I do not want to work with Dennis Dillon anymore I need a car now that will fit my family that isnt going to cost me an arm and leg.

  Customer response

  06/06/2022

  Dennis Dillon reached out to me and told me on Monday we will be signing papers to get rid of the contract and resolve the issue without messing up my credit score so we no longer have to go further. 
  

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