ComplaintsforPeterson Chevrolet Buick Cadillac

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an extended warranty for my work truck back in 4/29/24 for the amount of $4,681 to cover 5YR/60,000 according to the email confirmation from ***************************, who is supposed to be the manager of accounting who deals with warranties in that store, after emailing him my trucks VIN number and mileage he confirmed to me that my truck qualified for the mentioned warranty. I took my truck in for repairs as its having electrical issues which was scheduled to start getting worked on 6/19/24 and to my surprise, the warranty Peterson sold me is denying to cover the repair costs because my truck has a rebuilt title that somehow when they sold me the warranty it was missed. I have tried very patiently to figure out a way to work it out with them but I keep getting the workarounds, that theyre system has been down for a few days, that they dont know when itll be back and that I should hear something from them in regards next week, in the meantime I have no work truck and no warranty to pay for the service and no money to pay for the fix either.

  Business response

  06/22/2024

  ***************************

  Business response

  06/24/2024

  Peterson Chevrolet will be refunding the customer the amount in question. ******************************************* was unaware of the previously non-disclosed damage to the vehicle, until an insurance adjuster inspected the vehicle, and noted previous repairs that caused the vehicle to have a salvage/branded title.

• Initial Complaint

  03/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought a 2020 ***** Silverado Duramax from Peterson back in march of 2021. Since then Ive had to take my truck in 3 different times. This latest one happening Friday night, March 3rd, where my truck broke down on I-84 and had to be towed. The transmission was shifting hard and then the truck went to reduce engine mode and shut the engine off and wouldnt do anything. I had to have my truck towed to Petersons and got a voicemail from them Saturday morning stating it would be over a week before it was to even be looked at. It then took 3 attempts to get the service advisor, *****, on the phone and when I asked her what car they were going to give me since I was now stranded in boise with my travel trailer she said they couldnt do anything. I live in ********* so i was lucky enough to be able to rent a nice **** truck to get myself and my trailer home with no help from petersons. Ive been sold a bad truck from them and now Im the one who has to pay to have a rental while they take their time trying to figure out whats wrong with my truck that is luckily still under factory warranty. Their lack of customer service and support to their customers after their car salesmen have made the dealership money is appalling. I want my truck fixed and want to be reimbursed for the money Ive had to spend on a rental truck to get home and then the next compact car I have to rent to be able to get to work and drive back to boise when they finally fix my truck.

  Business response

  03/07/2023

  Peterson Chevrolet is aware of ******************** complaint. 

  We understand the frustration of having mechanical/electrical issues with her vehicle. Issues with vehicles are not uncommon across all manufacturers, which is why factory warranties are included with vehicles. 

  We apologize if ***** was not available on the first call, she was our only main line advisor ******** Saturday morning, so she had multiple customers to deal with at one time.

  Peterson Chevrolet, as well as *************** do not provide loaner vehicles if they are intended to tow anything, trailers included unfortunately. 

  It sounds like ******************* vehicle is under warranty, so any claims of looking for rental reimbusement will need to be taken up with ************** specifically. We would be happy to provide *************** with the number for customer care at her request.

   

  Customer response

  03/07/2023

   
  Complaint: 19544653
  
  I am rejecting this response because:

  Your service manager back in July 2021 let me use his truck to tow my trailer so that is false that you dont give vehicles for towing and I should be able to depend on my truck to get me back and forth from any where at anytime. Obviously I cant depend on my truck just like I cannot depend upon Petersons to take care of their customers after they have made the sale. 
  

  I will go through GM to get my rentals reimbursed since Im already out $800 on rentals and I will never buy anything GM vehicle ever again after this experience.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I took my 2013 ***** Avalanche to the service center on Dec. 27, 2022 for a a passenger side airbag recall. When I picked up the vehicle, the service agent asked me if I was aware of a previous crack on the dash of the truck. I stated I wasn't aware but both my spouse and I drive the truck so I would check with him.When I got home, my husband I and I examined the crack. We are both certain the crack was not there before. I called the service department manager and explained I found it very odd that the crack would be mentioned upon pick up of the vehicle but that no one had called us before they got into the airbag to state that the dash was already cracked. I was referred back to the original agent I worked with. He informed me that he had time stamp photos of the crack. I asked why this wasn't mentioned before and why, if it was important enough to take photos of, they wouldn't have called us to report the crack. Not having the issue resolved to my satisfaction, I then reached out to the general manager who had the service agent with him when he called me back. The ** was very condescending. He did extend a very weak olive branch which was not satisfactory to me. I want to know why they would take a photo of "previous" damage and not call the customer to report it. The crack is exactly in the same position as where they would need to access the airbag.

  Business response

  12/29/2022

  I was made aware of ************************* complaint on the morning of Wednesday December 28th. *****, my assistant service manager informed me that upon bringing her 2013 Avalanche into the shop, the technician saw a crack in the dash near the airbag. The technician informed ***** of the issue, and ***** came out to take a picture of the dash before beginning the work. Upon return of the vehicle, ********************* was made aware of the crack in the dash, later to call back and state the dash was not cracked previous to her dropping off the vehicle, and then asked to speak to the *** When I spoke with ********************, I reiterated that the crack was there before we began working on the vehicle, and that we have several pictures which were time stamped to show when they were taken. ********************* then accused Peterson Chevrolet of "doctoring" the photos to change the time stamp. Myself and my assistant manager ***** were unaware changing dates and times were even possible, so we learned something new that day. At no point was I condescending, ********************* just didn't like the fact that I disagreed with her claim we damaged her vehicle. She stated her vehicle was flawless, but in the 20 years I have been doing this, no 9 year old vehicle is flawless. I agreed with ******************** that we should have called when we saw the crack, but we normally just document anything outside of a blemish with pictures, as again, most vehicles in that year range have blemishes/imperfections. If we reached out with every flaw we saw, it would take an exceedingly excessive amount of time to complete the repair.

  The 2013 ***** Avalanches had such a problem with cracked dashes, especially around the airbag, that they were included in a class action lawsuit for the issue. The attached link shows the lawsuit, and you'll notice that almost all the complaints show a crack in the dash in the exact spot that ******************** is claiming we damaged, as identified in the picture attached. It adds clarity to the fact that this crack happened far before it was ever in the hands of Peterson Chevrolet, and Mr and ******************** just didn't notice the crack.

  **********************************************************************

  Peterson Chevrolet, even though we knew we were not at fault, offered to buy a dash mat for the vehicle. This was only done to show we value the relationships with our customers, and extending some assistance on an issue, even though it was not caused by us. 

  ******************** then proceeded to hang up on me, as she did to my advisor earlier on.

  This concluded my interactions with *********************

  Peterson Chevrolet feels from this point forward, the Richmonds should take their vehicle to ******* Chevrolet for future repairs.

  Customer response

  12/29/2022

   
  Complaint: 18650304
  
  I am rejecting this response because:
  

  There are some truths and some inaccuracies in the business's response. I did hang up on both of the people I spoke with after telling them this was not going to be resolved and I was going to hang up now. 

  I NEVER stated that vehicle was flawless. I stated that we have taken very good care of the vehicle. That is true. I have a membership to Metro Express car wash, and I wash and clean the truck 1-2 times per week. I washed it and cleaned it on Monday, the 26th, including using special cleaner on the dash. 

  We were contemplating selling the vehicle in November. My daughter took pictures of flaws in the vehicle. She did not take a picture of the dash because there was no damage there. I realize this isn't proof and, believe me, I wish we had taken pictures of it.

  Yes, ***** mentioned the crack upon pickup of the vehicle. These are his words: "You are aware of the previous crack on the dash." I stated I was not aware, but I would check with my husband as we both drive the vehicle. I was expecting a hairline crack that I could have overlooked. This crack is extremely apparent. I know, in my heart, that this crack was not there.

  I did mention that timestamps can be doctored. In addition, it doesn't really matter to me if the timestamp was there or not. I was told the photo was taken at 9:30 a.m. How do I know a technician didn't come to ***** at 9:25 stating they caused a crack and then a "before" picture was taken?  The claimed photo was never mentioned until I demanded to speak to the **.  I had previously called the Service manager, who didn't even respond to my questions except to refer me back to *********** 

  I appreciate the suggestion to go to ******* for service after this point. I have dealt with ******* before and have found them to be an honest business.  My only reason for coming to Peterson service center was due to the recall on the airbag. I expected this service center to be honest and am very surprised at the way this was approached. I do have a regular mechanic. I am contemplating taking the truck to him to see if he can recall the dash having the crack prior to this incident. I also believe the crack may be investigated to determine how it could have happened - meaning that I am wondering if it will be readily apparent that it was caused by a tool attempting to gain access to the airbag that was involved in the recall. It would be highly coincidental to me that a crack none of us previously noticed would show up exactly at the spot gained to access the aforementioned airbag. 

  Finally, as far as the denial of being condescending to me, I specifically had ***** change the contact information to my phone number. I was never contacted once. He called my husband's phone number and only communicated with him. When I called the next morning to talk to the service manager, he listened to my concern and his only response was to transfer me back to *****. When I pursued the matter even further, the ** waited to call me back until he had ***** with him. I felt this was a defensive move and my concerns were not acknowledged at all. The mention of the photos at this point was the first I had heard of them. 

  At the least, this interaction was highly suspicious. Believe me, I find no pleasure in this. I do not like conflict, but I am positive Peterson service center is at fault and I do not appreciate the lack of customer service. 

  Sincerely,
  
  *****************************

  Customer response

  01/10/2023

  Here is one more piece of documentation.  ****, at Tire Choice, told me there is a protocol that previously damaged areas that are being worked on would be noted on the paperwork. There is no mention of the crack on the paperwork I received.
  Furthermore, I was told the photo Peterson took was taken at 9:30 a.m. but the ticket was opened at 8:40 a.m. so I am questioning why it would have taken 50 minutes for them to take a photo.
  

  
  

  Customer response

  01/10/2023

  Here is additional documentation for the case number 18650304.
  
  I went through Metro car wash on December 26th, the day before Peterson Chevrolet serviced a recall on the passenger side airbag. After the dash was cracked, I contacted the manager at Metro Express car wash. The only information I gave him was that I had a crack on my dash. I showed him where it was and asked him if he could pick it up on their cameras. He sent me pictures and a voice mail stating the crack was not there. 
  
  I, then, took the truck back through the car wash and asked him to send me pictures again. This time the crack is visible. There are two pictures attached from Dec.26. The third picture is from last Friday.
  
  I took the truck to Tire Choice where it has had its regular maintenance and repair work done since we purchased the truck in 2019. *******************, the store manager, is vey familiar with the truck. He looked at the crack and said it was not there the last time they worked on the truck and the crack was exactly at the entry point they would need to access the air bag. I have attached his business card.
  
  Thank you,
  
  *****************************
  

  
  

  Business response

  01/14/2023

  ******************** is stating the pictures show evidence to her case that the crack was not in the dash previous to her appointment with **. Picture #3, which is the "after", is clear and definitive in clarity to show the crack is there. Pictures #1 and #2, the "before" pictures, are grainy, and you cannot tell whether the crack is there on not, even if you zoom in, which we attempted to do. Also, there is no time stamp on any of these photos, just the time that ******************** probably saved them to her computer, which was 1-10-2023. If ******************** would like Peterson Chevrolet to take responsibility of the damage she is alleging we caused, we need clear and definitive pictures (Similar to ******) with time stamps to corroborate the dates and times as she has laid out.

  Thank you.

  Customer response

  01/29/2023

   
  Complaint: 18650304
  
  I am rejecting this response because:

  I can clearly see that the crack is not there in the December 26 pictures. The manager at Metro Express Car Wash states that he could clearly see the crack was not there. 

  I am in the process of having ****, the manager at Metro Express, provide me with date and time stamp photos.

  None of my other pieces of evidence were addressed by Peterson. Namely:

  *******************, manager at Tire Choice, who is extremely familiar with the ***** Avalanche, states the crack was not there before. 

  I was not called immediately when so named previous crack was discovered.

  The crack is not documented anywhere on the paperwork.

  The so named "before" photo provided by Peterson Chevrolet was taken at 9:30 a.m.. This is 50 minutes after the ticket was opened.

  The crack is at the point of access to the passenger airbag which, at the least, is an extreme coincidence.

  This will be the last time I dispute this claim. The dash is going to have to be completely replaced. It is all in one piece and cannot be replaced in sections. If Peterson does not offer to pay for the replacement of this dash, I will be closing this case and the next communication they will be receiving will be a letter from my attorney. This letter will go directly to the owners of Peterson Chevrolet. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/18/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  See letter of description and all documents supporting the details.

  Business response

  07/19/2022

  Peterson Chevrolet reviewed the statements as laid out by *******************. Peterson Chevrolet followed the same processes and procedures to assist in repairing Mr ********* vehicle as we do with all of our loyal customers. Some unfortunate circumstances occurred during our relationship with *******************, and Peterson Chevrolet covered the expenses of those items in order to maintain a positive relationship. Peterson Chevrolet does not feel that we operated ineffectively or without merit in our attempts to repair the vehicle per our guidelines. Peterson Chevrolet does acknowledge that we should have updated the "out" mileage on the appropriate paperwork. While we do not feel we owe it to ******************* to pay the remaining expense as listed ($4xx), we will pay it to settle the matter and move forward. ******************* can reach our service manager ***************** at ************ for reimbursement.

  Customer response

  08/01/2022

   
  Complaint: 17583057
  
  I am rejecting this response because:

   

   

  In our original complaint we requested a refund of $483.01 which consisted of the throttle body part for $415.51 and $67.50 for the Freon that leaked out of the hoses because Peterson didnt notice on 5/12/22 when they filled it up, but on 5/20/22 stated the lines were leaking so that was a complete waste of Freon.

  We spoke with **** on Friday 7/22/22 and provided him our credit card number to issue the refund to. As of Tuesday 7/26/22 the credit had not appeared yet so I placed a call to **** and left a message stating credit still had not been received. **** returned my call on Wednesday 7/27/22 and stated the credit had been issued. I told him I would check. It appears a credit is now showing pending in the amount of $440.44 as of today. I placed a call to **** stating a pending credit is now showing but not for the amount requested. He said they are crediting the cost of the throttle body part and labor in the amount of $440.44. This is interesting because we were told that Peterson was covering the labor to install the throttle body if we covered the part cost as stated in my original complaint. So now Im questioning if we paid labor to have the throttle body installed in the first place as labor  appears as one charge of $795.00. I assumed this was for the A/C labor. I find it hard to believe labor to replace the throttle body is only $24.93? At this point I am requesting the remaining credit due to me of $42.57. This is $483.01 minus the credit issued of $440.44=$42.57.

  The Freon was filled into lines that were leaking and not replaced, so that is why it should be credited.

   

  Thanks,

  ***************************

  
  
  Sincerely,
  
  ***************************

  Business response

  08/22/2022

  Peterson Chevrolet has refunded the remaining $42.** per Mr ********* request.

  Customer response

  08/29/2022

   
  Complaint: 17583057
  
  I am rejecting this response because:

   

  The dealership made an effort on 8/11/22 to credit the $42.57 to our credit card and mistakenly charged another $42.57. So now they need to credit $85.14 to resolve the matter. I left them a message today 8/29/22 stating the credit still isn't showing. 
  
  Sincerely,
  
  ***************************

  Business response

  09/22/2022

  Peterson Chevrolet refunded the appropriate amount to ******************* card after realizing the error. The refund can take up to 15 days to process in case it has not reached his account yet.

  Customer response

  09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought 21 Tahoe from a different dealership June 2021. Installed an aftermarket sub July/August of 2021. 3/4 weeks ago I started having issues with my sound/audio going out, my gas light coming on w/ a full tank of gas, blinker sounds going out and now my RMP gauge is going crazy. Took my car into Peterson ***** Wednesday. Got a call Friday from ************ regarding the aftermarket amp stating it needs to be disconnected, it could be the issue. I was leaving town so they said they could take it to my stereo dealership since they couldnt figure out how to disconnect the fuse from the amp. I gave permission to drive the car over late morning, after seeing my car sitting in the back of the store. I asked what else they could need from me before I left town, he said nothing at that time. Due to the holiday weekend, I didnt hear from anyone until Tuesday, when they called to get permission again to take my car to the stereo company. Turns out, they never took it in Friday. That wouldve been nice to know. After getting permission Tuesday morning, they still didnt take it in until late afternoon. I tried to call **** L and the ** ***** P and just got a call from the service lady stating my system is the issue, theyll rerun tests the next morning and let me know. Got a call, and they said it was the amp setup. Im fine with working with my stereo company to remove all wiring. However, Im not okay with the horrible customer service and response times. My car was there a week with no resolution. What if my stereo company wouldnt look at my car or cant fix it? ***** gave no options to help resolve the issue. Ive called other dealerships in the ** and theyre willing to do more. This company has arrogant men working at it. **** in accessories doesnt callback &last summer, I had the tint manager speak down to me. My tint was awful when put in and I had redone and had to speak to the sales manager to resolve it. Theyre terrible. I want my car fixed is all. Just help me.

  Business response

  06/02/2022

  Peterson Chevrolet can appreciate frustration on the customer's behalf when their vehicle is having issues. Although some of the facts as stated are inaccurate.

  ******************* called in on Wednesday the 25th of May stating her vehicle was having audio/warning light problems. Our service department informed ******************* that we were currently scheduling 2 weeks out. ******************* stated that was unacceptable, so Peterson Chevrolet shuffled some other service jobs around to get her in sooner. ******************* then dropped her vehicle off on Wednesday the 25th. Peterson Chevrolet was able to duplicate the intermittent issue on Thursday. We then were able to get her a loaner vehicle, including moving other service customers with loaners around to be able to provide ******************* with a Suburban that she needed for work purposes. Peterson Chevrolet was able to deduct that the 'CAN network #5" was going out after the "central gateway". This comes from the network of the instrument cluster and audio system. This portion of the fault was found on Friday after having to disassemble other components to access the network wiring for testing. At this point we had communicated on Friday that we needed to get the vehicle to the outside stereo shop that did the work as the point of failure was stemming from work done by them. Stereo shop informed Peterson Chevrolet they could not get to the vehicle until the following Wednesday, this was communicated to *******************. Peterson Chevrolet service was closed for the holiday weekend, and upon reopening on Tuesday, ******************* was called to inform her that we would be taking her vehicle down to the stereo shop in anticipation of their ability to work on the vehicle Wednesday as they stated. The stereo shop returned the vehicle back to Peterson Chevrolet Tuesday afternoon after pulling out the power fuse and "killing" the subwoofer. Peterson Chevrolet realized there were still issues coming from the amplifier, including additional codes being sent from "multiple control units". After determining the fault is stemming from the aftermarket amplifier connection to the factory system, we informed ******************* that it is a "non-warranty" repair per GM's guidelines. We recommended to ******************* to take the vehicle back to the stereo shop who did the work for further repairs as GM would not be participating. Peterson Chevrolet does not have the necessary components/tools to work on non-GM stereo systems, which is why the recommendation was made. 

  During our interactions with *******************, she was verbally abrasive to our staff, including numerous times of yelling expletives at various staff and management. ******************* also chose to hang up on our service manager upon receiving information she did not like.

   ******************* has stated several times she will never step foot in our facility again, and "hates" our store. Peterson Chevrolet recommends ******************* go to ******* Chevrolet for future repairs/issues in hopes of fostering a most symbiotic relationship with them moving forward. 

   

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had my 2016 Corvette in for Data recorder repair.October 2021.Vehicle is under warranty Peterson ***** repaired the data recorder and at the same time damaged my Display unit for all camera's, GPS, Bluetooth, Etc. and now the screen is locked up and completely non functional.The car is very difficult to use without the functions and not safe due to no cameras for backup and no bluetooth.I have asked them for a loaner car since November. They have said that they would be getting one in soon, and now it is February and they still don't have one. I have asked them to let me use one of the used cars on the lot and they said they can't do that since they need to sell the cars. I explained that I need to drive my car and they damaged it so they need to make this right. I also asked them to buy the car from me and they said they currently didn't need more corvette's. They just keep saying GM doesn't have the parts. They have 2-3 of the same corvette in the parking lot for sale at any given time but will not pull the display from any of the cars to put it into mine.On Feb. 15th. I emailed them asking for them to email GM and escalate this to upper management. I also asked them to talk to the General Manager at Peterson and that they needed to buy the car from me if they can't get this resolved within two weeks. Peterson did not even respond to my email.

  Business response

  02/23/2022

  Peterson Chevrolet understands ************************* frustration in the matter.

  We took ownership of the accident with the screen when it happened, and as we stated at the time of the issue, we fully intend to remedy the situation at no cost to *********************. As with many industries currently, there is a huge supply chain issue with *************** The necessary components have been on backorder with the manufacturer, with no current ETA. Peterson Chevrolet reached out to GM again this week for an update, only to be told there is still no ETA, and no available components anywhere in *****************. While we acknowledge Mr ********** frustration on the delay, we would hope he understands that this is out of our control. In regards to Mr ********** need for a vehicle, we dispute some aspects of his complaint. We acknowledge the inconvenience of his screen/bluetooth/camera not working, but the vehicle is perfectly capable of operating in a safe and effective capacity. Many vehicles on the road today have none of those features, and they are perfectly safe to drive. Peterson Chevrolet is willing to purchase an aftermarket bluetooth module as a substitute for the vehicle bluetooth being inoperable at a pre determined agreed upon price. Peterson Chevrolet is also willing to give ********************* a value on his vehicle should he like to sell it to us, and we will value the vehicle based on books, market conditions and supply and demand, without any monetary deduction for the current issues with the vehicle. If ********************* would like to explore this option, feel free to reach out to us, so we can assess the value.

  Customer response

  02/24/2022

   
  Complaint: 16794732
  
  I am rejecting this response because:  I have already asked Peterson ***** to buy the car a few months ago and they said they did not have a need for it.  They promised me a loaner car and just kept saying they did not have one available. 

  They need to purchase it at retail price, not some lowball market adjusted price.  They need to remember they made the mistake and damaged my car, and are saying that the safety devices on my car are not important and that many cars on the road are without them has no bearing on my car.  This is a unbelievable claim by them that the safety devices are not important. 

  I purchased the version of car I have due to those camera's etc.  The reality is the car only has a radio controlled by the steering wheel.  No wifi, GPS, *************** recorder, Backup camera, or Front camera.
  
  Sincerely,
  
  ***************************

  Business response

  02/28/2022

  Leading into fall and winter months, Peterson Chevrolet typically scales back on the purchase of performance vehicles (Corvettes, Camaros, etc), as seasonality plays a big factor in the market of those vehicles. Peterson Chevrolet was also unaware at that time, that the backorder on the parts to ************************* vehicle would be as delayed as they are. As mentioned previously, our organization is at the mercy of the manufacturers ability to produce and ship the necessary part.  As we are approaching spring, we would be happy to revisit the purchase of your vehicle. Peterson Chevrolet is willing to find an amicable price that ********************* is comfortable with, although we would like to set clear expectations that it won't be "retail price".

  Also, Peterson Chevrolet never stated the safety features in question are unimportant on the vehicle. Just that Mr ********** claim that the vehicle is not drive able is an exaggeration. Peterson Chevrolet used the large group of vehicles on the road without those features that operate safely on the road today as an example.

  Again, if Mr ********* would like us to work to find an amicable solution on price for us to purchase the vehicle, we would be happy to have that conversation.

  Customer response

  03/08/2022

   
  Complaint: 16794732
  
  I am rejecting this response because: They have not offered any resolution.  If they want to make an offer on the car they should be sending me the offer, or giving me the contact information of who to talk to.

  Also I am not clear how they think federally mandated backup cameras are not important safety features, but that is not something we appear to agree on.
  
  Sincerely,
  
  ***************************

  Business response

  03/21/2022

  *********************,
  

  Our Used Car Manager should be reaching out in the next 48 hours to discuss what value we can offer you on your Corvette.

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩