ComplaintsforClickBank

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Initial Complaint
03/27/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
While trying to purchase a product last week, my credit card information was declined. I have tried multiple credit cards, tried using different internet browsers, I even reached out to their customer service in an attempt to reach a resolution. **************** sent me a link to their sister site (which only has a 60 day guarantee). The sister site also detected fraud when I tried to place my order and sent a notice that I had to prove who I was by uploading a photo of my driver's license and credit card. It did state that it only needed parts of those items, but that is a very uncomfortable request. I chose not to do that but customer service seemed unconcerned and did not communicate anything additionally. I would like to purchase this product from the company.
Business response
03/28/2022
Hi ***,

Thank you for reaching out so that I could research this for you! I was unable to find any attempts to purchase by the email address listed in your complaint. Please make sure JavaScript is enabled, and then try again. If you continue to have problems, please contact me directly at ******************************************** and include the email address you are using to make your purchase attempts.

I will be happy to work with you personally to try to get this resolved for you!

Take care,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
03/27/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Your kicking out my debt card...with decline. I see this is an on going problem you are having from others on here.You do not offer to talk to a live person to fix your issue in this on going problem..only email...which I contacted that...a week ago.I have not heard from your company person to fix your issue.Sure seems like the company would like to make money...then decline my money and others..and not make money to pay the pay checks for this dept...humm I don't think the owners would be very happy to know they are losing money and not growing the business at the rate it could be growing ...talking about the company that pays your pay check.Now then your hurting the company's that are also trying to make profits on their products.Then they have issues with their intake for their companies.Your just not making my purchases a headache for me...taking up my time to have you do your job and kick it in gear and fix the issues for all us being declined for no reason. The problem is on you end..not mine...made a few buys before click bank shut me down.I expect a phone call to me from click bank to very swift. Never have I ever contacted the bbb before in my long lifetime.
Business response
03/28/2022
Dear ****************,

Thank you for reaching out so that I could research this for you! I was able to find your purchases, and then the declined attempts. It looks like your declined attempts were after purchasing 25 Gold and Silver ********************** 2020 Coins five times from one seller and then another time from a different seller.

In order to protect our clients from people who would order large quantities of product to resell, we have fraud protections in place. Our clients are aware of these fraud protections as they requested them.
I apologize for the frustration this has caused! If you have a valid reason I can present to the Risk Team for ordering so much of the same product, please contact me directly at **********************************************************.

Thank you,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
03/24/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a product from this company after waiting for 15 days I have yet to receive the product. I called both carriers *** and **** which both say they dont have the product. I contacted Clickbank who informs me that the product was shipped and they cant give a refund for shipped products. I spoke with a manager who also told me its nothin that can be done because the product was shipped out on the 12th and as of today I have not received it. They refuse to investigate because according to the manager the product was shipped and I cant refund you
Business response
03/25/2022
Hi ******,

Thank you for reaching out so that I could research this for you! I was able to find your orders, and it looks like they are scheduled for delivery today:
Your shipment
92612902410420543403693391

Estimated delivery
Friday, March 25 by 7:00 P.M.

In the meantime, it looks like you have issued chargebacks through your credit card company, so both purchases have been refunded.

If you no longer want the products once they arrive, please send the products back to the following address, and send the return tracking information to me at **********************************************************.
You can also contact me directly if you have any other questions or concerns.
Thank you,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
03/28/2022

Complaint: 16936752

I am rejecting this response because:
The product was still not received as of today and I had to file for a stop payment with my bank. The tracking information changes daily
to say out for delivery today but its never delivered.

Sincerely,

*************************
Business response
03/28/2022
Hi ******,

I'm so sorry to hear that the product still has not been delivered. I will have to reach out to the seller's fulfillment company to find out what is going on with your deliveries. However, as you stated, the money has been refunded to you through a chargeback, which means you got the money returned to you through the bank or credit card company.

If you need anything further, please don't hesitate to contact me directly at **********************************************************.

Take care,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
03/28/2022

Complaint: 16936752

I am rejecting this response because:
My issue is also the disrespect that was shown by the clickbank workers. The disregards for the customers and hanging up in the customer face. Refusing to do proper research or to refund the money and making me contact my bank to get the refund. I contacted the workers at JavaBurn and expressed my dissatisfaction in the matter and they have heard this same complaint about Clickbank several times. **************** is your business and your company provides very poor service.

Sincerely,

*************************
Business response
03/29/2022
Hi ******,
Thank you for reaching out! I certainly apologize for the frustration! I had my **************** Manager research the calls, and your call absolutely should have been escalated to a supervisor sooner. I am using your example as a huge training opportunity. We typically pride ourselves on offering excellent customer service, and providing options to customers when they need to escalate any issues from the seller, not vice versa.
I do have a good relationship with the JavaBurn **************** Managers, so I am having her research any issues from their side, as well.
It does appear that the package was finally delivered yesterday, so I am relieved to know that it was on its way when I responded to your complaint earlier.
If you need anything further, please don't hesitate to contact me at **********************************************************.
Thank you,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
03/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
03/23/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Trying to purchase but it keeps saying my cc is declined. Tried two cards, both are good. Please explain or rectify
Business response
03/24/2022
Hi *****,

Thank you for reaching out so that I could research this for you! I was able to find your purchase attempts in our system, and unfortunately they were being flagged by our risk control system, which can happen for a lot of different reasons. I have had our Risk Team manually review your attempts, so they have lifted the flag, and you should now be able to purchase without any further issues.

If you do continue to have any problems, please reach out to me directly at **********************************************************.
I apologize for the frustration!

Take care,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
03/22/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a product called DentitoxPro from an email advertisement, by a company purporting to be DentitoxPro.The online form displayed the price as $177, no tax, free delivery. When I tried to return the crappy ***** liquid which stained my teeth and mouth, plus made me nauseous, I discovered the following: 1. There is no company named DentitoxPro, nor do they have a website, address or phone number. So, their iron-clad 60 day trial guarantee is fraudulent because a) the alleged trial period begins on day of order, making in impossible to try it while en route. b) You cant return anything to a nonexistent company. 2. I was amazed to discover my credit card statement named the vendor as Clickbank, who charged my account $191.82. So apparently, they are the front for DentitoxPro and a myriad of other novice scammers who seek anonymity. Since I made no agreement or contract directly with Clickbank, I disputed the charge. Clickbank responded by accusing me of being the fraudster. This, of course, is the typical modus operandi of fraudsters; accuse your victim of being what you are! Now, Im embroiled in a dispute with my credit card company, while Clickbank and fake DentitoxPro count their Ill-gotten gains. Since, there was no charge for tax on the online ****, I consider this to be tax fraud too. The ad has been taken down several times and is now done by a bot in lieu of the original human. In conclusion, I invite you to check out Clickbanks reviews on Consumer Affairs site. Their scamming and fraud is rampant! The minimum review must contain 1 star; their rating is 2 out of 5. After writing my review, I read the other 158. The pattern is glaring! Same story with the other social media sites. At first blush, Clickbank looks remarkably similar to Citibank. I dont believe this is attributable to chance.***********************
Business response
03/23/2022
Dear ************,
Thank you for reaching out so that I could help assist you with this issue! I was able to find your purchase for Dentitox through ClickBank. Here is your order information, including documentation that we did charge you the appropriate sales tax for ******:

PKF4JAXH
11/19/2021
Amount:
$191.82 ( $177.00 + $0.00 s&h + $14.82 tax )

ClickBank is an internet retailer of ebooks, software, and other downloadable products and some complimentary physical products to those digital products. ClickBank contracts with owners of these products ("vendors"), such as ebooks and software, for the right to offer such products for sale on our website.

ClickBank offers a 60-day money back guarantee for products sold through our system. Please see the following page for more information on our refund policy:

http://www.clickbank.com/refund_policy_faq.html

The ClickBank order form provides our Terms of Sale, and ClickBank also sends a receipt upon completion of the purchase with our contact information. The charge will also appear as a charge from CLKBank.com, which is our online customer service portal and provides our customer service phone number so that our customers are able to contact us directly if there are any issues with the purchase.

It does not appear that you ever contacted ClickBank directly for support because there were never any tickets opened by our **************** team. It does appear that you issued a chargeback through your MasterCard. Chargebacks are harmful to merchants, so we can represent them with documentation of the product being delivered, and in many cases a chargeback will get reversed. This is what happened in your case, so the refunded amount was returned to ClickBank.

We would be happy to issue you a full refund for the total of your purchase. Since a chargeback was issued originally, the only option to refund now is to mail you a check, which will be mailed within the next 7 days. The check will be mailed to the same mailing address you used to make the purchase.

If you make any future purchases from ClickBank, please always contact ClickBank directly if you are unable to get the support you need from the vendor. Our phone number appears on the customer credit card statement: **************. We also offer live chat support at CLKBank.

Please let me know if you need any further information or documentation!

Thank you,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
03/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
P.S. I also requested that the fraudulent advertisement, with respect to DentitoxPro product, be taken down permanently, and not surface again by a bot. Enough people have been victimized by this scam!
Initial Complaint
03/21/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
March20-21 *************************************************************** my account at the Bank?Trying to order Exipure There is nothing wrong with my card! Or my account!I really would like to order these pills Please Help
Business response
03/21/2022
Hi *****,

Thank you for reaching out so that I could research this for you! I was able to find your attempts, and they were just getting flagged by our risk control system, which can happen for a lot of different reasons. I have had our Risk Team manually review your attempts, and everything looks good, so the flags have been lifted. You should now be able to make your purchase without any further issues.

If you do have any more problems, please don't hesitate to contact me directly at **********************************************************.

Thank you,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
03/17/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have tried time and time again to order through click-bank and my card is declined. This has been going on for a few years, I have called my bank and they tell me there is no record of a decline, and no reason for one. This has happened on three **** accounts. I have been declined for products I have wanted and were unable to order.
Business response
03/18/2022
Dear ******************,

Thank you for reaching out so that I could research this for you! I was able to find that you were being blocked by our Risk System because you were flagged back in 2016. Typically, this will happen if a customer has abused our refund policy or has issued chargebacks against the purchases they made. I have lifted that flag, so you will now be able to purchase again. Please be sure to contact me directly if you need any assistance with a purchase you make to avoid any future issues.

Please also contact me if you have any further issues with your purchase attempts!

Thank you,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
03/11/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ihave tried *********** again to purchase this product . Each time it kicks my payment back / I even checked with my Bank to see if there was a problem on this end. If there is this much problem purchasing this Product then the web site needs to be shut Down. This will save a lot of people ************* of trying to purchase this product.
Business response
03/11/2022
Hi ******************,

Thank you for reaching out so that I could research this for you! It looks like your attempts are being declined by our risk control system, most likely because you are signed in to a VPN. Here are some suggestions to try to get your order to go through:
* Make sure all of your info is correct.
* Try without a proxy. (Try a different wireless network or without a VPN).
* Make sure java script is enabled.
* Provide a valid and registered email address.

If you continue to have problems, please feel free to contact me directly at **********************************************************.

Take care,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
03/10/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have *** trying to purchase Altai balance for the last few days and Clickbank keeps declining my payment. Its telling me to use another card. I used another card and it still declined. All of my information is correct and I have money in my account so Im not sure why its being declined. I called customer service and they were no help. Basically they said they couldnt help me. I want an answer as to why my card isnt going through when I checked with my bank and the card is active and secure. All I want is to make purchases. Also I have purchased this same product twice before using the same card. What has changed?? Nothing on my end! I want an explanation and for my card to be accepted.
Business response
03/10/2022
Hi Prudence,
Thank you for reaching out so that I could research this for you! It looks like the Risk Team lifted the flag that was causing your attempts not to go through, so if you try again, you should not have any further issues. Flags can be triggered by our risk control system for a lot of different reasons.
I apologize for the frustration it caused you! If you need any further assistance, please do not hesitate to reach out to me directly at **********************************************************.

Take care,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
03/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
03/04/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am having trouble with making a purchase through Exipure. It keeps saying my payment was declined even though I have tried two different cards, multiple web browsers, made sure there wasn't a hold on my card or account through my bank, contacted ClickBank to have them only tell me the same things I have already tried, and nothing has worked.
Business response
03/07/2022
Hi ******,
Thank you for reaching out so that I could research this for you! Your attempts to purchase were declined by our risk control system, which can happen for a lot of different reasons. I have had our Risk Team manually review your attempts, and they have lifted the flags that were triggered, so you should now be able to order without any further issues.

If you need any further support, please do not hesitate to contact me directly at **********************************************************.

Take care,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
03/15/2022
This has been resolved. Thank You

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