ComplaintsforRiverside Management Company, Inc.

• Initial Complaint

  04/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  RPM did not return the remainder of my deposit in bad faith. They are falsely reporting to credit bureau that I owe them money which is false. They owe me $800. They are reporting I owe them $700. I do not owe them any money.

  

  Business response

  04/08/2024

  We cannot find your name as listed in any of our databases. If you have the correct company, Riverside Management Company sends out full accounting and copies of all bills for any funds held on deposit and asks for response if the party disagrees or has any questions. We cannot find any correspondence under your name. 

• Initial Complaint

  04/07/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We are contacting you for help on a fair resolution with a situation with the management company of my sons property. My son (and I) signed a lease with Riverside Management in March, but under false pretense. I have explained to the management company that he is Autistic plus a first time renter, and because I am also the lease as a co-signer, I will continue to stay involved in this process. We just want a fair resolution. He wasn't able to move into his apartment for all the prorated days he paid for because of the conditions. Please see the attachment for all details. We would like a credit in the amount of at LEAST $238.05 toward the next month's rent, if not more because of continued costs to us as the renters. Thank you in advance for your time. Sincerely, *****************

  

  Business response

  04/12/2023

  We're sorry you're unhappy, but you were afforded as much time as you needed to view and inspect the unit prior to signing a lease, which you did and were satisfied at the time of lease signing. You rented a unit in an older building with older amenities, and the lower market rent reflected that. We're assuming you did have the choice to rent a more expensive unit that was newer, but chose this one because of the rent. You have already been issued one credit for an earlier complaint. 

  Customer response

  04/12/2023

   
  Complaint: 19908975
  
  I am rejecting this response because: We were NOT satisfied with the conditions at the time of the lease signing. After we spoke to ***** (the manager) on the phone about our concerns with the conditions of the apartment, and were given a verbal agreement that a vendor would be sent out to handle the situation, we submitted an application. We were NOT told we had to re-inspect the apartment before signing the lease to make sure management did their job to take care of the issues we brought to their attention. We talked to management within hours of getting the keys that nothing had been done as promised. Living in an older building is one thing. Living in filth with an improperly functioning apartment is another. The shower was unsafe and the heater and the fridge didn't work. We have not asked for compensation for our own cleaning supplies, manpower, spoiled groceries we had to throw away, or the cost of ant traps because the management hasn't dealt with that issue either.  It is only fair and ethical that you credit the remaining $148.55 to *****'s account toward another month's rent. Your own maintenance team admitted to me in person that they knew for a fact they had NOT been to that apartment to clean. 

  
  Sincerely,
  
  *****************

  

  Business response

  04/14/2023

  We respectfully disagree with ****************** version of events.

  Customer response

  04/17/2023

   
  Complaint: 19908975
  
  I am rejecting this response. It is unfair and unethical to charge a tenant for something they are unable to use. We have pictures, a detailed timeline, and phone records to corroborate our version of events. Please do the right thing and credit the remaining amount of $148.55 to ******************** ledger so we can drop all of this and move on. We will not seek out further compensation for our own cleaning supplies, manpower, spoiled groceries we had to throw away, or the cost of ant traps.
  
  Sincerely,
  
  *****************

  

  Business response

  04/19/2023

  We respectfully disagree with ****************** version of events.

  Customer response

  04/20/2023

   
  Complaint: 19908975
  
  I am rejecting this response because it is not a proper response to resolving this issue. If we can't resolve it this way we can try another route.
  
  Sincerely,
  
  *****************

  

  Business response

  04/24/2023

  We respectfully disagree with ****************** version of events.

  

  Business response

  04/25/2023

  While we continue to respectfully disagree with ****************** version of events, we will ***** a one-time credit of $148.55 to fully settle this matter.

  Customer response

  04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please let us know when that will be in effect so we can make sure we're paying the appropriate amount toward the next month's rent. We will not seek anything further concerning move in conditions and appreciate a fair resolution. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The *** of Eagle **** Subdivision ? Riverside Management applies the bylaws of the subdivision haphazardly and plays favorites when handing out fines and penalties. The board also announced a meeting and asked for proxies, however, rejected a proxy when it was not someone who is a homeowner. This is not codified in the *** bylaws and is an attempt to push out those who the board deems unacceptable or not in the inner circle. Thus they are trying to remove our rights as property owners in the subdivision.

  

  Business response

  03/29/2023

  ******************** complaint is with the *** board, not Riverside Management Company.  Riverside Management Company takes direction from the board, and the board interprets the governing documents.  If **************** disagrees with the board's interpretation of governing documents, he needs to take that up with the board, since they make the decisions.

• Initial Complaint

  01/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want my Uncle ******************************* removed off of the credit report to ************************ as he was not responsible for the charges estimated at ***** dollars after moving out of the apartment at 980 ********************** St. ******signed for us at initial move in but was not responsible after 6 months for the lease. I am going to pay the money owed but I demand that ******************************* be removed from responsibility.

  

  Business response

  01/16/2023

  Co-signers sign the lease documents and agree to all terms and conditions, and are responsible during the full term of the lease.

  Customer response

  01/24/2023

   
  Complaint: 18814961
  
  I am rejecting this response because:
  
  This matter is not resolved.  When we first signed the lease my brother, myself, and our uncle ******************************* went to the Riverside management office.  The woman that took us through the signing process said that in 6 months my uncle could be taken off the lease.  We signed a 2nd lease at about the 8 or 9 month **** and my uncle did not sign this one.  I really just need him to be taken off of the account that they sent to ****************** for what we owe in cleaning, rent, and damages.  In our move to *******************. I misplaced our paperwork.  I am looking for that still.  I have also submitted requests in writing to the property management and action collection to get him removed from the account.  
  
  Thank you for your time and help in this matter. 
  
  Sincerely,
  Madison ********
  

  
  

   

  

  Business response

  02/02/2023

  That is not what our lease paperwork states and there is no paperwork removing the co-signer, who also signed the lease.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** has ignored me now for months on end I have put in maintenance request for the mold in the master bedroom and in the bathroom as well as the yellow/cold water. Also put in a complaint/request because their are roaches in the apartment everywhere and nobody has come to check it out or responded to me. There is also no heat and nobody has fixed it . I have pictures of all of these things and I shared with my landlord nothing has been done and no response back. My roommate has repeatedly kicked me out for no reasons many times now at any hour of the day Uge tried to reach out to my landlord several times to just simply even talk about the lease and what my options are and no response still. This is all causing me so much stress and frustration I feel ignored and disgusted by this entire situation that shouldve easily been addressed. Now its months later I still have no answers or help or reposes.

  

  Business response

  11/22/2022

  We don't recognize this person's name or situation and don't manage anything in ********

• Initial Complaint

  12/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 23, 2021 Signed the lease With ****** ****** as co-signer. Walk thru with ****** ****** Noted the attached issues. Have photos from the walk thru. They signed off on the walk thru notes on the January 25, 2021. They fixed the smoke alarm, caulked the toilets, and put caulking on top of the mold in the master bathroom. Nothing else was addressed. November 22, 2021 Had the carpets cleaned turned the keys and the reciept into Riverside Management. Took a video of the apartment noting damage from before that was never addressed. December 17, 2021 Recieved the attached Letters from Riverside management with a check for $70.25

  

  Business response

  12/27/2021

  Riverside Management Company reviewed the previous renters’ move-in/move-out Inspection form documenting that condition of the apartment and work completed prior to being rented, as well as the unit make-ready documents. Documentation shows that Riverside Management had the apartment made rent-ready, including patching holes in the walls.
  
  After reviewing the renter’s move-in/move-out inspection form, Riverside Management Company has noted damage written down by the renter that was not noted on the prior move-out form or any unit make-ready documents. Because of this, Riverside Management will credit $300.00 initially charged to the renter.

  Customer response

  12/27/2021

  
  Complaint: ********
  
  I am rejecting this response because: We have photo evidence of move in damage, video of condition left, and have not recieved the 8 days paid rent that was to be returned. I will be mailing certified copies to Riverside Management, BBB, and the Attorney Generals office of the photos and video as they are too large to attach. 
  
  Sincerely,
  
  ****** *****

  

  Business response

  01/04/2022

  Riverside Management Company responded to all of the renter complaints, agreed with one and credited the renter $300.00.

  Customer response

  01/05/2022

  
  Complaint: ********
  
  I am rejecting this response because: It does not address any of the issues including the pre-paid rent which they owe. And I have ample documentation of the state of the property before I moved in and after I moved out. Please notify Riverside Management that we are prepared to take legal action if required.
  
  Sincerely,
  
  ****** *****

  *****All supporting documents redacted by BBB*****

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Landlord is refusing to fix a hole in my wall where the shower curtain rod was. Problem occurred due to my upstairs neighbors tub seal breaking. There is black stuff growing on the walls above the shower. There is bubbles forming on the walls as well. Property Management sent someone out but the person failed to show not once but twice for their appointment time. I have been dealing with this problem for about two months now. I have talked with them several times to come out and fix it but they have yet to do so.

  

  Business response

  11/16/2021

  We spoke to the vendor we hired to take care of this, and he said he got you and another unit mixed up and he apologized. He has your repair scheduled for tomorrow before noon, and will call you today to confirm.

  Customer response

  11/16/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩