ComplaintsforBoise’s Best Auto Sale

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***** at Boises best auto let me sign for a damaged vehicle knowing I was disabled and unable to maintain the vehicle or provide required maintenance to keep it on the road on December 8th in the dark on a Friday night this vehicle had 10 prior owners undisclosed damage frame damage it was a fleet vehicle this was not disclosed to me the clutch stuck to the floor on the way home The car lot offered to fix it over two days within a week of receiving my car back I had a hole in the intake manifold I have since replace this intake manifold twice and found out the history on the car that was not disclosed to me at the time of purchased nor was the fact that the vehicle had a salvaged title. I am a disabled person and I was taking advantage of this car lot let me sign for this car in the dark after getting me approved through a local finance company and pestering me week after week to come sign on the when I asked for them to make it right and get me into something different a week after buying the car they told me they are the middleman and they do not owe me anything. Since my purchase the vehicle has been off the road had **** in repairs completed and is still not roadworthy the steering rack is damaged the frame is twisted and the suspension is banging. I know there are no lemon laws in ***** but this dealer took advantage of a disabled person

  Business response

  05/18/2022

  Hey, about this complaint, all the vehicles we sell are sold as-is. You never once told us that you couldn't maintain the vehicle or do the required maintenance. Any vehicle you buy you need to maintain it, and that is your responsibility to do so. So if you couldn't maintain the vehicle you probably should be riding a bike or taking the bus. So after you drive the vehicle off the lot you are responsible for any and all repairs. After you bought the vehicle you called us about the clutch going out, which is strange because it was perfectly fine when you test drove it and when everyone else test drove it. After that happened we ended up putting a new clutch in it for you and it didn't cost you anything. We did that to help you out. No other dealership would have done that for you. Also the vehicle did not have a salvage title. The carfax report is on our website for every vehicle we sell. I don't know what you are saying about letting you sign for the vehicle. You called us about the vehicle and asked if it was still available. We told you it was so you came and test drove it and then did an application on it. We ended up getting you approved for it and we called you and told you that and then you came in and signed for it. We DID NOT take advantage of you and the fact you are disabled has absolutely nothing to do with anything. We help disabled people get into vehicles all the time and they are very thankful that we can get them approved. You're saying that you don't have money for regular maintenance but yet you say you put $1,700 into repairs already. That's strange. We're sorry that you think we took advantage of you but that was definitely not the case. You picked that vehicle after you test drove it. There was about 30 different vehicles on the lot at the time. You could have picked any one. You're making it sound like we forced you to sign for a vehicle you didn't want and that's not true. We hope everything works out for you. Good day.

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