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ComplaintsforNifty Marketing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Nifty Marketing contacted me in September to sign up for a 1-year contract for SEO services. There has been no real feedback and 0 results, and having financial issues, I'm trying to cancel my contract. It is extremely predatory for a company to sign up someone and provide 0 feedback 0 results and just have them sign up for a year. I would not only like a refund, but a complete exit from this company.Business response
01/26/2024
We appreciate your feedback and concerns regarding our SEO services. We understand that you are facing financial difficulties and would like to address your concerns promptly. Our goal is always to ensure client satisfaction, and we take your feedback seriously. Firstly, we want to express our regret that you haven't seen the expected results at this point in your contract. We understand the importance of a successful SEO campaign, and we are committed to working with you to address your concerns.
Upon reviewing your account, we noted that you are currently three months into a one-year contract. We empathize with your situation, but we would like to highlight that the contract terms were clearly outlined during the signing process. The purpose of a contractual commitment is to allow sufficient time for our team to demonstrate the effectiveness of our services and deliver measurable results.
We understand that the results may not be as evident as you had hoped for at this stage, and we are committed to addressing any specific concerns you may have. We value our clients and their satisfaction, and we would like to work collaboratively to find a solution that meets your needs. If you are facing financial challenges, we are open to discussing alternative arrangements or adjusting the terms to better suit your current situation.
Customer response
01/27/2024
Complaint: 21130061
I am rejecting this response because:
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.