Business ProfileforTriGuard Pest Control, LLC

We have worked with TriGard for several years. When we moved to a new home in Fall of 2023, we rehired TriGard for pest control services, specifically to handle wasps creating nests in the high ***** of the roof. This request to treat wasps in the ***** is in a note in the service contract.Though we were initially told that all the ***** and rooftops would be treated, we were later told that their technicians were not allowed to climb ladders, and therefore could not reach some of the *****, in particular the ones above the flat roof. Those areas have continued to see wasp nests appear. ******* was unable to complete the service we hired them for.I paid for every visit they made, but eventually found that another company was perfectly willing to treat the ***** for wasps. I sent a notice to cancel service with *******, thanking them for their service and being forthcoming that the reason for cancellation was simply that they were unable to complete service and remove the wasp problem.I received a notice from TriGard that they would not release me from the contract and that they would still bill me a significant cancellation fee. I did sign a contract that outlines this cancellation fee. However my cancellation is only due to their inability to fulfill the service I paid for. It does not seem right to not release me from a contract in which TriGard is not delivering the service.