ComplaintsforTriGuard Pest Control, LLC

• Initial Complaint

  06/26/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We have worked with TriGard for several years. When we moved to a new home in Fall of 2023, we rehired TriGard for pest control services, specifically to handle wasps creating nests in the high ***** of the roof. This request to treat wasps in the ***** is in a note in the service contract.Though we were initially told that all the ***** and rooftops would be treated, we were later told that their technicians were not allowed to climb ladders, and therefore could not reach some of the *****, in particular the ones above the flat roof. Those areas have continued to see wasp nests appear. ******* was unable to complete the service we hired them for.I paid for every visit they made, but eventually found that another company was perfectly willing to treat the ***** for wasps. I sent a notice to cancel service with *******, thanking them for their service and being forthcoming that the reason for cancellation was simply that they were unable to complete service and remove the wasp problem.I received a notice from TriGard that they would not release me from the contract and that they would still bill me a significant cancellation fee. I did sign a contract that outlines this cancellation fee. However my cancellation is only due to their inability to fulfill the service I paid for. It does not seem right to not release me from a contract in which TriGard is not delivering the service.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  TriGuard pest control came to the door and since my elderly father is sick, I immediately said that we would not be signing any contract for continued services. Sales guy said no problem that they could do a one time service. I believe his name was ******. I asked for a card or any info and he said he had none of those things on him. I said if the one time service works that they could come on Saturday. I was quoted $100 for one-time service. ******* showed up on Saturday and again I asked for any info since I had not received any calls or emails. Both the sales and service guys said they didnt take any payments but I would get an email. Today I received a phone call and the lady advised me that she was sending the contract over now since they had all of my info incorrect previously. I received contract and it shows a scribble signature on a contract Ive never seen and obviously didnt sign. I told the lady that since my elderly father is ill with cancer there was no way I would have agreed to a year+ contract since its doubtful he will be around to honor it. She ignored my explaination. I called back and asked to speak to a supervisor and she put me on hold a while and came back saying she would forward my info to a manager. I immediately responded to the contract email saying we were cancelling any agreement. No response.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  the salesman who came to our home misrepresented the program he was trying to sell. we feel he deceived us into buying a program we did not want. the salesman NEVER mentioned that this program was for one year, nor did he mention that the cancellation fees would be 75% of the remaining of the year, this would come out to about $1375.00. i have given my written notice to cancel the program. i was told that *** was the one in charge of this. i talked to *** and he told me that he has no control of the cancellation but he would put this into review, and that would take 2-3 days for a response. after 5 days i received an email saying that the review was finished and that i will still have to pay the fees, also if i had any more questions i was free to call the customer service desk. i called the customer service and asked for someone with more authority to get this canceled. the customer service representative told me that *** was in charge of cancellations. i received an email later that day and it came from DAMEN and he said he was the top rung of the ladder and there was no one else above him. he said that i will be charged the fees and they will not do anything about it. The company has done nothing to resolve this except give me the complete run around. looking at the copy of the contract they sent, my initials somehow showed up on the form, I NEVER signed nor initialed the salesman's ipad. I have asked for a cancellation of the program and waive the cancellation fees. the salesman said the company would seal the siding on my home to keep the bees from building nests inside. the salesman asked if we have a mosquito problem he could put a mosquito trap in our yard. we told him no we do not have a mosquito problem. the sales man said they would come out and spray for bees and flies. after the technician left, the flies were still present, and we had to clean up the spray from our windows. the technician never sealed the siding on our home.

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company is scamming people. We signed up with some kid because he stated it was a sale of $100 for a 12 month service. My husband asked if there would be any other fees or charges and we were told no. Then they come out for their first check after the initial and we realized we had an invoice to pay. When I called the company to talk to someone about this they told me its in the agreement you signed. The salesman didnt even allow us to read said agreement before signing nor did he inform us wed be charged everytime they came out. Regardless if its in the agreement or not the sales person should not be ******* people and letting them know theyd be charged everytime they come out. Also was informed wed have to pay 75% of the remaining services if we canceled which is ridiculous. I would never recommend this company and will make sure to tell everyone here in our small community that they shouldnt go with this company. Hire better salesmen who actually tell you what youre signing up for.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company sent me to a collection agency shortly after the credit card tied to the service was loss or stolen instead of contacting me. I paid the collection agency and cancelled the service. Once they received their money they resumed their slipshod service which I again cancelled by phone and via email and now they are asking for money again. How do I make them leave me alone!

  Business response

  06/06/2024

  Hi ****, 

  Thank you for contacting us about this. We want you to be a happy customer, and we're sorry about any miscommunication that has occurred.

  It appears that we did in fact contact you multiple times about paying your ***************** before it went to collections. Not only did we notify you on 11/30/2023 when the service was complete, but we also reached out on 12/1/2023 letting you know the card had failed. We tried again to contact you on 1/3/2024 to update the payment method. Unfortunately, because we were unable to contact you, we had to send the bill to collections on 2/8/2024, a whole 70 days after the bill was due, and after multiple contact attempts. 

  Still though we want you to be a happy customer, so we were very happy to take it right back out of collections when you called in to pay the bill on 2/15/2024. 

  You had been on a subscription service (every three months) and we hadn't received any cancel request from you up until that point, which happened to be the same time the service was reinstated due to your bill being paid in full.  

  We see there was a misunderstanding as whether we were supposed to continue the services after you paid the bill, which is why we went out there again to provide the next service. This was our mistake, and we are waiving the current balance on the account. If you receive another bill from us, please ignore it, as we are closing out your account. 

  Please let us know if there is anything else we can do. 

  Sincerely, 

  By: TriGuard Pest Control
  

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Prior to June 2023, I terminated my contract with Triguard Pest Control due to unsatisfactory conduct and inappropriate behavior exhibited by their personnel in my backyard. Despite communicating my intention to cancel the service directly to the technician assigned to my property, subsequent unauthorized attempts to access my property were made, prompting me to secure both gates with locks. Nonetheless, service reports falsely indicated that my property continued to receive treatments until October, when entries acknowledged the inability to access the backyard due to these security measures. I contested the validity of charges for services not rendered.Upon addressing this issue with Triguard Pest Control's **************************** I was informed that due to the absence of formal cancellation notes from their technician in their system, the company would uphold the charges and advised resolution through the collections agency. Consequently, my account was closed, and a debt of $185 was referred to collections.This situation underscores a significant discrepancy between the services promised and those delivered, compounded by a lack of internal communication within Triguard Pest Control, ultimately resulting in an unjust financial penalty against me.

  Business response

  06/06/2024

  Hi ******, 

  We're sorry to hear you've had a negative experience. It seems there may have been some miscommunication. 

  You originally signed up for quarterly services (every three months) for an initial period 12 months, and then to be continued at the regular frequency until you decided to cancel by sending us a written notice of some kind (i.e. letter, email, text). 

  We have your service agreement showing that you wanted services, and we had received no communication from you suggesting otherwise, so we continued the service until you requested to cancel by contacting us. Simply turning my technician away at the door is not sufficient cancellation notice. As far as we knew, you were just busy that day and needed to reschedule. This is why your service agreement stipulates that we need a written communication of some kind. 

  Even calling us to cancel would've been sufficient. Unfortunately, since we had received no communication from you to cancel, we continued the services until we learned otherwise. For this reason, we cannot give you a free service simply because you had already decided to cancel services, but just hadn't let us know yet.

  Your current bill of $148.64 is still pending, and is 239 days past due, and will likely be sent to collections if it hasn't already been. Please call us at ************ to pay this bill, and to answer any additional questions.

  Sincerely,

  TriGuard Pest Control

   

  Customer response

  06/06/2024

   
  Complaint: 21758314
  
  I am rejecting this response because:
  

  I had spoken with the service technician and the service technician told me he would cancel my service. Your company has already received several complaints from our HOA due to the disrespecful behavior which is why I had canceled the service. Due to your company's negligence, I will not be dropping this and will take further action if necessary. This is no longer about the money.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  TriGuard Pest Control is a door to door scam.Sales is very high pressure.Then you receive a contract that you signed Then they do services but they do not work.When you cancel they say I owe 75% of whats left on the contract.Unethical and should be stopped from doing business.Their service was terrible. I have more rats, spiders and ants than ever before. It seems that the chemicals they are using attract insects and vermin rather than repel.I talk to a guy named *** today and he pressured and pressured and I said no and then he told me it would be $188 to cancel the service. These guys are terrible. A step sideways to the phone scammers.

  Business response

  05/10/2024

  Hi *****,

  We apologize for any misunderstanding that *** have occurred during this process. We want to make sure you have a good experience with TriGuard and that your pest control needs are taken care of.  
  
  Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by breaking up the cost over the course of a year, with the understanding that we will be able to finish the agreed upon services.  You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.  
  

  We would love to finish the service agreement for you and do all we can to take care of your pest control needs. Unfortunately, if this is not an option for you, and if you still want to cancel our services early the early cancelation fee applies, and there is nothing we can do to waive it.

  We want you to be a happy customer, and as it currently stands, your account has already been closed and the early cancellation fee has been billed. Please reach out to our ************* Specialists at ************ if you have any more questions.
  
  Sincerely,
  TriGuard Pest Control
  

  Customer response

  05/15/2024

   
  Complaint: 21686608
  
  I am rejecting this response because:

  Your Business practices are predatory. You have people going door to door and don't take no for an answer. I have a no soliciting sign on my door and the person kept coming back over and over. This is predatory.

  Then, I signed something on an IPad. The person was saying anything I wanted to hear and I just wanted him to go away. I had no idea that I was signing up for a years worth of service.

  After first spraying, more spiders ants and bugs. Second and third service was rescheduled and when they did show, they were here for less than 30 minutes.

  The service is poor. I would be better off buying round up at ********** and spraying myself.

  The fact that you continue to insist on charging me for your predatory business practices and then poor service is terrible.

  You are a bad company with the sole intent of making money.

  I will not pay you the balance for sub par work and performance and you really need to let this go.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We hired trigaurd pest control to service our house. They came for the initial treatment. After that we have discovered that theyve been servicing the wrong address. We would like our money back that we have paid. we canceled our service with them since they had not upheld their end of the contract by servicing our home and they are now also charging us an additional cancellation fee of $700.

  Business response

  05/02/2024

  Hi ****, 

  We apologize we haven't responded until now; this has not previously been a monitored avenue of communication. It looks like your complaint has already been resolved, but if not, please reach out to ************. We would love to help. 
  
  Sincerely,
  TriGuard Pest Control
  
  

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/10/23 a Triguard Pest control salesman came to my door. After he tried to sell me their product, offered me a discounted rate, and spent no less than 30 minutes at my door, I finally gave in and purchased their services. I asked him if there was a contract and if I could cancel anytime. He ASSURED me that there is no contract and I can cancel anytime with NO FEES. Here we are 7 months later: they've come out to service 3 or 4 times and I have not seen any change in rodent or insect activity, therefore I am canceling my service. My first attempt with a customer service gal told me that I in fact could not cancel, so she sent me to my "account manager", *****. He tells me that the only reason the rate was so discounted, is because they need a promise of services and that we must of course spend enough money to make it worth their while. This is spoken to me in a way that is so assuming, as if of course this is the obvious truth. How in the world could they sell us a service so discounted without needing a promise of service from me?! Well I'll tell you how, by promising it to the customer. He told me that he could send me the contract that I signed, with MY signature, as if that means the salesman made me aware of any cancellation ramifications. He indeed did not. In fact, dare I say he lied? He definitely did lie. So I did cancel my service, but now I have been given a final bill since I "cancelled the contract early". The said contract, that I was promised did not even exist. My bill to cancel services, that I will no longer be receiving, is $262.50. I am requesting a cancellation of this bill by coming to BBB. It is clear from other complaints about Triguard, that this is a regular problem with the company. This dishonesty should be stopped at the source, i.e. the salesman. They need to be transparent about cancellations and charges-not just focused on making the sale and getting their commission.

  Business response

  05/02/2024

  Hi *********,

  We apologize we haven't responded until now; this has not previously been a monitored avenue of communication. It looks like your complaint is already being resolved, but if not, please reach out to ************. We would love to help. 
  
  Sincerely,
  TriGuard Pest Control
  

  Customer response

  05/02/2024

   
  Complaint: 21226775
  
  I am rejecting this response because there has been no resolution of my complaint, you are incorrect. I have been forced to pay for another service. I have one remaining. This is all due to lack of transparency and dishonesty at my front door from your salesperson. Please cancel my last treatment as I do not want it. 
  
  Sincerely,
  
  ***************************

  Business response

  05/08/2024

  Hi *********, 

  We are sorry you're still not satisfied with the service, but as previously stated, pest control is pretty expensive (most reputable companies charging around $300 for a one-time service). You were given a big discount for signing up for the year which requires a certain level of commitment from both of us, unless you want to pay the difference of the discount you received, then we can promptly close your account. 

  Not only did you sign up for services through one of our third party contractors, who has always been extremely ethical in his manner of business with us, but we also sent you a copy of your signed service agreement immediately after you signed up. It was delivered to your email that you provided on 6/10/2023 and it was opened 6 times. Because of this and other reasons, we do not understand how you could've misunderstood the service agreement. 

  We want you to be a happy customer, so if you have any additional questions, please call one of our ************* Specialists at ************.

  SIncerely,

  TriGuard Pest Control

• Initial Complaint

  01/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In May of 2023, a technician came to the home of where I was renting to offer services. During the exchange, the technician stated if you do not like the service you may cancel, it is pay as you go did not mention additional charges to cancel. Received a call to continue services but I wanted to cancel. They stated they would have to add additional charges because they only did one service and anticipated more. Never once stated they would add an amount taken off from discount.

  Business response

  05/02/2024

  HI ******,

  We apologize we haven't responded until now; this has not previously been a monitored avenue of communication.

  We want to make sure you have a good experience with TriGuard and that your pest control needs are taken care of.  
  
  Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest control by breaking up the cost over the course of a year, with the understanding that we will be able to finish the agreed upon services. You were given a big discount with that understanding. A service agreement like this obviously requires an early cancelation fee, or it would be an unwise business practice for a company to give discounted services at less than cost. Thats why the early cancelation fee exists in the first place, because it allows the company to provide better discounts to the average consumer. 

  As it stands, we've removed the early cancellation fee and are choosing to treat this as a one-time service $250 before promotional discounts are applied for signing up for the year. You've already paid us $99; your account has been frozen and the remaining $151 has been billed.

  Please reach out if you have any questions. 

  Sincerely,
  TriGuard Pest Control
  

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