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ComplaintsforNorthwest Title Loans
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Complaint Details
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Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My daughter, ********************* took out a title loan last Fall at Northwest Title Loans in ********, **. I went in and paid the $775.42 in full on 12/20/21, expecting to pick up the Title. They refused to give it to me. i was told it would be sent in the mail. it has never arrived so I called again this morning. their response was, "Must have been lost in the mail". i want them to replace the Title at their expense.Business response
04/04/2022
Thank you for notifying us of ************ complaint (attached). *********** appreciates this opportunity to respond.
An investigation proved the company committed no wrong doing. *********** has no control over the U.S. Post ************* *********** has since applied for and received a duplicate title. That title was mailed and delivered to the borrowers address on file.
Thank you again for your assistance with this matter.
*****************************
Assistant General Counsel
***************************, LLC
3440 ******************************************* Suite 500
**********, ******* 30005
Tel: **************
Fax: **************
Cell: **************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.