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Complaint Details
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Initial Complaint
07/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have paid for products 6-29/2023 I have attempted to contact the business about my order and have not received any returns on emails or phone calls. I sent ************************* and ********************************* emails and they have not responded in several days . I am concerned this is an illegitimate business. I have receipts for payment on my debit card
Business response
07/21/2023
We received two voicemails from the customer concerning their order on 7/20/23. While we do our very best to return phone calls the day the message is received, we can't always do that. ******** also mentions that we didn't return his emails but I found no evidence of that when I looked at our emails. Customer ordered product on 6/28/23. A large portion of this order was to be drop-shipped from our vendor "*********". The order was processed by ********* the next day as it was after hours when they received it. ********* placed this into their production queue. The customer was told in two different emails at the time of order and soon thereafter that his order would take approximately 3-4 weeks. We have several emails with correspondence with him over the last three weeks since his order. I called him immediately upon getting an email from him this morning that he was concerned about his order and us as a business. I had not yet checked the voicemails from the prior day that still needed to be returned. After discussing with our vendor that we could not guarantee a delivery by 6/28/23 that the customer was requiring for this very large order, we decided to give him a full refund as courtesy (including his merchant fee charge that we don't receive back).Customer response
07/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.