Business ProfileforIdaho Central Credit Union

Our bank account was hacked last Friday and they drained our bank account with bogus charges. We were told to wait until they cleared and that we should see our money back in our account after that so we called back the day after they all cleared were told we would have our money back by the end of the business day. To no surprise at the end of the day our money STILL was not in our account and were still waiting for ICCU to issue provisional funds they promised us so that we are able to survive on while they complete their investigation. WE HAVE A BABY AT HOME!!!! It is now Wednesday and we still have ZERO money in our bank account not to mention our mortgage along with other bills being rejected due to the account being at zero not to mention no money to purchase food for our family. Despicable! ICCU and their fraud department have NO answers or real solution for us except they are still waiting for the investigation even after the woman we spoke with promised to put a rush on it due to the circumstances. These credit unions are ANCIENT with out of date protocols and this is just absolutely rediculous and unacceptable. Banks and credit unions are FDIC insured to protect their customers and themselves. ICCU should be embarrassed how they have handled this situation. We want our money back and we want it done immediately!