Business ProfileforDIY Epoxy

In mid October, I placed an order totaling ****** for epoxy. The order never arrived. I contacted DIY epoxy on 11/2 asking where my order was. They stated it had been delivered and advised the picture fed ex left was of a brick home. I told them that is not my house and asked for the order tracking number to file a claim with ****** ****** advised that I could not file a claim with fed ex myself, the company had to do it. So I waited on a return phone call regarding the claim that I never received. I called again on December 5th, asking for an update. I was told fed ex didnt answer the claim, and that cinder would call them and if they didnt accept the claim, she would talk to her boss about getting a replacement shipment. Her exact words were youll either get a call back with an update from fed ex from me or Ill send you an email with the replacement shipment info she even said that she wouldhave to call me back to get a payment for shipping because I requested it be delivered via *** and she said there was a price difference and I said thats fine. I received no more communication. I called back today AGAIN (12/12) , and asked for an update to be told theres nothing we can do, you shouldve had shipping insurance, ***** shows it delivered to yours address. First off, shipping insurance is not a replacement for delivery company negligence. The package was not left here and I can prove that with pictures of my actual residence vs their pictures. When I asked why I didnt get a call back the answer was, we had a sale and I got busy, I forgot. even thought *** been calling for over a month at this point. When I advised I would just take the next steps and file a complaint with after pay and the BBB, cinder then started to continuously interrupt me, talk over me, and stated I threatened her. *** never dealt with a more unprofessional company and at this point, I want a refund. I dont want the product, I dont want a replacement. I want my money back.