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    ComplaintsforMammoth Structures

    General Contractor
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      DO Not sign a Contract with this company! On 7/16/21 we sign a contract with Mammoth structures also known as NAA partners LLC DBA Mammoth structures/ Mammoth Pole Buildings Owner ***********************. When we sign the contract we were told that our supplies would be Delivered in Mid September of ****************************************** the first week of November. This was not the case after the contract was signed and $38,000 was wired to their account i did not here from them until late September after numerous attempts to get in touch with them about what was the progress on getting our Supplies to us at this point they hadn't even filed for the building permit and said they would get back to me as soon as that was done, They filed for the permit September 29th 2021 after that i didn't hear from them till Mid October again after multiple attempts to get ahold of someone at the company they said plot plan needed some more info we corrected that and summited it, it wasn't till Dec 2nd 2021 that we were able to get into contact with someone again at which point they said the permit was approved we paid that and let them know they never responded we tried multiple time over the next couple of week to get in touch with someone with no response. On December 30 2021 i sent an email stating we wanted our deposit back we got no response tried calling multiple times with no answer or returned call on Jan 18th 2022 we sent another email asking for some to call us back they said they would call the next day but never did, we Finally got a hold of the Owner *********************** on Jan, 25 2022 he said he would issue the paper work for the refund within the hour ( he did not ) and has been avoiding all emails and calls since with some contact through text
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I contracted Mammoth Structures for a pole building in the spring of 2021. Construction was started later than planned and each phase started later than promised as the project went on. There was very poor communication from the project manager and there were many promises made that were not followed through on. A point was reached where I wasnt getting returning calls from the project manager and he would only show up on site to collect a check. Eventually all communication did stop even from the office staff. The only saving ***** on this project is that they hired an outside contractor to build the primary structure. The outside contractor completed his portion of the building in September 2021 and 8 months later there has still been nothing else done since then. The pole building / shop still does not have doors and the framing around the doors is incomplete. This was hands-down the most frustrating project I have ever dealt with.I was more than fair and was very patient with this company. Until it reached a point where I felt like I had to be on them every day to get something done or to just get someone to be on site. All of my payments were made in full and on time. Currently, I have made several calls and left messages into the office to find out if someone is going to come and complete the job and no one is answering the phone or returning any messages.
    • Complaint Type:
      Product Issues
      Status:
      Unanswered
      On November 15, 2021 we entered into a written contract with *********************** with NAA Partners LLC DBA Mammoth Structures for the construction and completion of a pole building. It was to be constructed at my residence at **********************************************************************. We were required to submit a deposit check for $14,000.00 to secure the project and allow the starting of the engineering and permit process. The check was cashed the next day, November 16, 2021. The project was supposed to start construction April 2022. During the month of January, I had not had contact from anyone with the company regarding the progress of the project. I eventually made contact with ***********************, who assured me that the project was through the permit process, and that he wanted to come out to our construction site to make sure it is ready to start. I had not heard from him since that date. I contacted Ace Solutions, the engineering firm that designs the buildings for Mammoth Structures, and they advised me that there were no plans submitted in my name or my location. I also contacted Kootenai County Building Permitting, and no permits had been started at my residence. There has been no materials delivered to my construction site and the date to begin the project has passed. I had contacted the salesperson who sold the building to me, and he stated in our conversation that he was terminated in December 2021 and had not been paid the commission on our project/pole building. I sent certified letters to the business address and personal residence requesting a full refund of the deposit check, as no engineering, permitting, commissions, or any expenses had yet to be experienced with this project. I have yet to hear from or had any resolution from *********************** or any employee with Mammoth Structures.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Timeline -March 2021- Paid ****k down on steel building. Building to be finished by October. -Construction not started until October 2021 -2nd payment made after poles and framing complete -Construction continues after Christmas. Some siding is installed on building -Final payment made, shop stands unfinished Details:Mammoth Structures has created a business known not for quality buildings, but rather for the exploitation of hardworking Inland Northwest residents. ******* has toted honesty and integrity with the promise of finished jobs BUT the reality is, those statements could not be further from the truth. Our family put money down on our building in March of 2021. Since then? Pitiful excuses, poor quality work, no shows, and lies. Its now February of 2022, ******* received his final payment but our shop remains half built. The business office is empty, the business number goes answered, and his personal phones voicemail is full ******* owes our family alone over 15k.Documents available upon further request
    • Complaint Type:
      Order Issues
      Status:
      Unanswered
      signed a contract asking Mammoth to build a pole building. gave them a check for approximately $55,000 in August of 2021. structure is not built and Mammoth is not able to refund my money.

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