ComplaintsforArchiterra Homes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a home from Architerra in April 2023. They proceeded within a month of my purchase to make the neighborhood rental properties with no communication. About four months ago, they dangled a buyback option for the home and then removed the offer. I am now trying to sell the home and have had no one even look at it because the value is not there with the community being almost all rental properties. They are dishonest, unethical and are now refusing to even meet with me to address the issue.Business response
07/31/2024
To our valued homeowner,
We sincerely apologize for your negative experience and deeply regret that you feel wronged by our company. Our highest priority is providing our customers with professional and honest service and support; therefore, your feedback is vital in helping us identify potential areas of improvement.
With that said, we would like to address your dissatisfaction working with our team:
- There was no previous knowledge or intent to turn the neighborhood development in which you currently reside into a rental neighborhood during the time of your purchase. Additionally, we are not obligated to inform homeowners of our market strategies associated with surrounding homes.
- In April of 2024, we did reach out regarding a buyback offer on your property; unfortunately, we did retract that offer for reasons related to the real estate market at that time.
- We do not believe the value of your home has depreciated due to rental homes we have to offer around your home; there are no factual statistics to support this claim. In fact, the homes directly across the street from you are currently valued at about 300k more than the home you have purchased.
- We certainly do not agree that weve been dishonest, or unethical; we have responded accordingly to your phone calls and have met with you in an effort to find compromise and solution to your grievances.
We encourage you to continue working with us towards a resolution. Please contact our main office at ************** if you would like to set up another meeting with our General Manager to further discuss this matter.Customer response
07/31/2024
Complaint: 22036673
I am rejecting this response because:I absolutely disagree that it has not impacted the value of the home. I have had no one look at my home since over the two months it has been listed. The homes across the street are not comparable. They have yards and large garages and are completely different homes. I have met with the manager and am waiting for a response back after our conversation last week about options.
Sincerely,
***********************Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a brand new house less than 2 years ago. The roof now is leaking causing water damage. Per roofing contractor, the roof was installed correctly and does not meet code. The flashing around anything that protrudes from the roof, such as a vent, was not installed correctly and does not meet code.I contacted Architerra and they are refusing to fix the issue. The roofing contractor is preparing a full report with pictures and the violations.Business response
12/12/2022
Complaint ID: ********
The following response is provided to BBB complaint ***********. The issue in question was a roof leak reported by the homeowner on October 21, 2022.
Key Facts:
Homeowner closed on the home on December 23, 2020 and was provided with the Architerra one-year home warranty information
At the time of closing, a **** home warranty was purchased by Architerra Homes on behalf of the homeowner to cover potential problems which might arise after the one-year period
Architerra Homes conducts a 45-day and a 1-year warranty punch list on all new homes
The leak was reported to Architerra on October 21, 2022 which is outside the Architerra one-year warranty period, but would have fallen under two-year **** warranty purchased by Architerra
The homeowner was informed that the Architerra warranty had expired.
The homeowner was given the **** policy representative contact information and was informed of the process to file a claim against the **** policy.
The homeowner failed to follow the process to have a **** warranty inspection completed
The homeowner engaged a contractor who completed repairs without a **** warranty inspection
The homeowner provided photographs of the area in question, but these photos were not sufficient to identify the defect in question
Conclusion
The **** warranty was purchased by Architerra for the rare occasion that a problem arises with a home. The **** process would have allowed for an inspection by an independent inspector and a determination of root cause and therefore responsibility. By not following the **** warranty process, this homeowner has assumed responsibility for the costs of this repair.
Customer response
12/13/2022
Complaint: 18470558
I am rejecting this response because:I contacted ************* and they said this was not a covered claim. They only cover the first 12 months for workmanship defects from the date of purchase, not when the Architerra warranty expires. The only coverage for roof is framing which this clearly is not a framing issue. This is shotty workmanship. I told the rep that the warranty did not cover this situation.
As previously offered, Architerra is welcome to visit the property and submit their own report or do the repairs which will be cheaper than repaying me. I have obtained legal counsel and will be providing him with the documents as well as the information I was provided by **** that this is not covered.
Sincerely,
***************************Business response
01/20/2023
In response to homeowner follow up letter dated 1/3/23 for complaint #********
The homeowners response is requesting that the builder complete the repairs. However, as previously stated, the homeowner has already gone outside of the warranty process and had the repairs done prior to giving the builder or **** the opportunity to inspect the property and assess the issue.
The homeowner contacted a roofing contractor who completed the repairs the next day. The pictures sent to us by the homeowner do not show where a potential problem could have occurred. All but 1 picture shows drip edge metal on the eave of the soffit. They claim the issue was on the roof to wall flashing, but we only received 1 picture that showed a very small section of roof to wall flashing at the end of the roof where there should be a kick out flashing of the roof to wall flashing. In our assumptions at looking at the 1 small picture we determined that the kick out flashing was there but had been removed as in the picture we can see the space where the flashing was and the siding was cut out to make room for the flashing.
We have requested contact information for the roofing contractor, and copies of invoices multiple times from the homeowner, but have received nothing.
*********************
CFO/ General Manager
Email : *********************************
www.myarchiterra.com
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.