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ComplaintsforNorthwest Epoxy Stone & Coatings, Inc
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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Pebble stone sidewalk steps and patio developed a white haze two months after install contractor won't fix or repair, just walked awayBusiness response
09/21/2023
We installed epoxy stone on ********************** front steps from the sidewalk, walkway, steps up to porch and front porch in Aug. 2016. He liked it so much that he had us back the next year to do his back porch. In July of 2019 we came back to clean and seal the epoxy and bring back the shine that exposure to UV degrades. In August of 2022 we were back to repair an area damaged by a tree and clean and seal the front area.
This year he called multiple times saying that the epoxy wasn't as shiny as when it was new. I explained to him that this is normal weathering and should be expected. Two of us stopped by to look at the front area but he wasn't home. Everything in the front appeared normal for epoxy that was about a year old. I've tried to explain to ****************** that the "shine" fades over time and if we put new epoxy on it every year there will be too much build-up of epoxy and that will look worse.
Customer response
10/04/2023
A white coating is far different from normal weathering. Each year for the first three years ***** (owner) and ****** (*******) both told me that I wasn't their only customer that had this issue. And thought maybe they used a bad type of sealer and would try a different kind, each year with he same results, after two months the while coating would start to form and progressively get worse, last year they tried to tell me it was normal weathering, which it's not. This is clearly not an outdoor product, as part of my porch that is covered still looks good. I wish never wasted the $5000!
Business response
10/13/2023
I'm sorry that ****************** is so unhappy with the product. It is an outdoor product and it does weather due to moisture and UV. We buy the best product we can and apply it according to the manufacturer's recommendations. We have many other satisfied customers as we've been in the *** area since 1997.Customer response
10/20/2023
Complaint: 20571768
I am rejecting this response because:
Sincerely,
****. *******Customer response
10/28/2023
*****. If others like your work they clearly did not get the same product that I did, the white coating that develops two months st you resealed is totally unacceptable. I've been nothing but patient for five years now the first three years you tried using first sealers with the same result. The fourth years you tried to tell me the is normal if true no one would but your product. I want this c*** taken out and my money all $5800, and Will accept nothing less full stop. he has all 3 of our phone numbers and hasn't returned a call in 18 months .
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.